Food & Merchandise Supervisor-Beacon

Who are we hiring? The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within Beacon Theatre. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. What will you do? Specific Functions/Activities SUMMARY: Accountable for daily supervision and leadership of front-line colleagues in: Food & Merchandise locations such as concession stands, kiosks and merchandise stores. Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift. Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals Assess, evaluate and coach front line colleagues. Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one) Manage the content and delivery of pre-shift meetings Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experience Highly responsive to emergencies in a fast paced, time sensitive environment. Monitors Department of Health (DOH) regulations and city codes. Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment. Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary. Train and develop staff. Recommend and enforce disciplinary actions as necessary. Act as a liaison between upper management and staff. Ensure all company policies and standards are being met. What do you need to succeed? The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Bar & Merchandise sales management is desirable. Must have New York City Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws. Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization Demonstrated experience completing reports and documenting staff performance is essential Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship Comfortable with managing conflict and responding to customer problems with a sense of urgency Commitment to providing a high-quality service experience for guests Ability to hold team accountable for outcomes and monitor performance Demonstrated experience coaching, mentoring and developing staff to perform at high level. Advanced knowledge with merchandise operations and sales techniques is essential; must have experience in producing and maintaining visual displays in a retail environment Experience resolving inventory discrepancies. Possess exceptional attention to detail and strong follow-up skills necessary Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! LI-GD1