Customer Operations Team Leader

OVERVIEW As a Customer Fulfillment Team Leader, you will effectively manage and lead a team of Customer Operations Specialists (10-15 people) to deliver operational and service excellence, support Customer Operations processes, and leverage capabilities to drive supply chain efficiencies. A key responsibility is establishing a culture of belonging and support for the team of Customer Operations Specialists that you lead. The preferred location for this role is Minneapolis, MN however remote work-at-home applications will be considered KEY ACCOUNTABILITIES Educate, develop, and motivate team of exclusively Customer Operations Specialists to drive customer order process standards, delivering customer initiatives results, improving AFO/SAP technical skills, and enabling collaboration across customer boundaries (RUN) Establish a culture of belonging with team including prioritizing individual development plans and team comradery Provide process guidance around order to cash responsibilities (i.e. allocations, adding to orders, pricing issues etc.) and identify and implement process improvements. Ensure proper onboarding, training, development, and motivation of the team to maximize current and future performance. Partners with COE New Hire Training & Process Lead to successfully manage staffing levels, onboarding execution, and training. Partner closely with Customer Fulfillment Team, Logistics Ops, and Customer Center of Excellence to drive out losses and develop/engage team members in standard process rigor Daily leadership & direction for execution; accountable for execution of COM/Cust Strategy key priorities Facilitate effective sharing of information between work groups, Customer Center of Excellence, Customer teams, cross-functional resources, OU, Log ops and sales Develop and stand-up Daily Direction Setting (DDS) with team Lead Daily Direction Setting (DDS) process with COS’s - daily check in to drive team comradery, employee health check, prioritization, resource allocation, hot topics in org, key actions from Customer L3 meetings Facilitate effective sharing of information across customer teams; foster strong collaboration Partner with Customer Ops Process Leader to develop and maintain standard process for COS accountability Lead continuous improvement efforts with Customer Operations Specialists role, partner with Customer COE MINIMUM QUALIFICATIONS Bachelor's degree 3 to 5 years of relevant work experience People Leadership skills Analytical skills PREFERRED QUALIFICATIONS Team-Oriented particularly in a leadership capacity Excellent problem solving/issue resolution skills Process standards leader SAP experience Customer experience E2E Supply Chain knowledge People management experience COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.