Interpreter

Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve. As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered. Responsibilities Job Summary The Interpreter II facilitates communication between the medical/non-medical personnel and patients/patients' families with limited English proficiency to identify needs/concerns relative to the hospital experience. The Interpreter II will assess and monitor patients' understanding of information conveyed to ensure that the provider fully understands patient's history and condition and the patient understands all aspects of the diagnosis, treatment plan, and prognosis. In addition, the Interpreter II will interpret both receptively and expressively, using any necessary specialized vocabulary and assist the staff in understanding cultural factors that impact diagnosis and treatment. Receives and processes requests for interpretation services and coordinates appropriate coverage. Provides interpretation services via telephone, telephonic conference calls and individual patient interactions in a variety of patient care settings. Answers, screens, prioritizes incoming telephone calls; assists caller or directs caller to appropriate person or department. Maintains confidentiality of information. Provides courteous, appropriate and prompt information and assistance to all appropriate hospital departments and outside agencies. Responds to customer requests with a high level of professionalism on the telephone or pager. Ensures proper communication and timely information to the provider on the interpreter’s status or estimated wait time. Makes rounds (department specific visits to patients) to identify patients’ needs. Monitors status of interpreting encounters. Verifies locations, department extension, medical providers name and nature of the request to help prioritize the call. Explains medical procedures to patients and obtains necessary medical information needed to perform exams/procedures. Provides bilingual assistance via telephone for any patient or customer upon request, for example, calls directed to the department by PBX, Patient Dining and/or Service Center, etc. Listens to patient/family concerns and refers appropriately. Responds, identifies, mediates, and resolves potential and actual conflicts between patient/family members and the hospital. Conveys empathy for the situation and confidence to the patient. Resolves problems by easing patient’s stress without jeopardizing the medical and hospital staff relationship. Tracks and documents the time spent interpreting, as well as recording other pertinent information in EPIC and/or department database. Maintains proficiency of interpretation standards through on-going educational programs, workshops, training, etc. Keeps abreast of changes, improvements, advances in the medical field, procedures, medications and its equivalent terminology in Spanish. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 1 year medical interpretation experience in a hospital or acute care setting. Required Must pass Spanish/English oral/writing proficiency evaluation given at time of interview Required Licenses and Certifications Spanish Bilingual Assistant (SBA) certificate or equivalent 60-hour interpreter training program. Required Facility Support Services Department Language & Cultural Srvcs Work Hours 7am - 7pm Shift 01 - Days Position Type PRN (On-call)