Customer Care Coordinator - Tai Seng (Contract 4 months)

Perform Contract renewal, Customer retention and Contract termination Achieve Contract Renewal targets set by the company Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly Professionally handle issues in the best interest of both the customer and company Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments) Responsible for compiling and generating reports as they relate to customer service surveys Escalation of daily operation issues to relevant function for followup Requirements GCE “O” Level, Diploma in any discipline or higher 2 years experience in Customer Service , Sales support/ coordination Passionate about sales, customer service and building relationships with customers Possess a strong work ethic and team player mentality Computer literate, knowledge in Microsoft applications a must Able to work in a multicultural environment Service-oriented and able to work under pressure Benefits Other Information 5 days work week - 8.30am to 5.45pm 16 Jalan Mesin (Near Tai Seng MRT) How to apply Interested candidates who wish to apply for the post , you may what app me at 97104116 for more details ! Thank you for submitting your resume to Rentokil Initial. We are currently reviewing resumes and will be contacting you soon if we find your resume suitable. If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently. All applications will be treated with the strictest confidence (By submitting any personal data or /resume to us, you are deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to us)