Sales Operations Specialist - SFE

Site Name: Canada - Ontario - Mississauga Posted Date: Feb 8 2023 *The deadline for internal applications is Feb 22nd* GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 2021 Job purpose As a Sales Operations Specialist, you will ensure that GSK maximizes the benefit it gets from its investment in IT systems and business processes. This will be a lead role in developing & providing adequate training on systems (Veeva and Sample/promo Ordering) & processes to end users. This role will also play a key role in compliance monitoring of sales force activity. This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following… DETAILS (YOUR RESPONSIBILITIES) Veeva Operations: Having in depth discussions with SMEs to understand training needs of end-users Assess training impact from changes to systems (i.e., GSK releases / Veeva releases) or processes Deliver training to large number of end-users / Ambassadors. Develop eLearning or convert Instructor Led Trainings to eLearning Identify areas for improvements/efficiencies in existing trainings and contribute or propose process optimization. CRM Veeva functionality implementation: Lead Veeva implementation and work on advanced features of CRM system in collaboration with Sales Operations Lead/Tech Partner/Global CRM team for roll out to end users CRM Veeva dashboard implementation: Lead Veeva implementation through Collaboration with Sales Operations Lead/Tech Partner/Global CRM & Analytics team for roll out to end users. Sample and Promo Operations: Having in-depth knowledge of Pharmaceutical Samples and Promotional material distribution to HCPs Monitor Sample inventory, Thresholds for distribution to HCPs Manage monthly Over threshold distribution of samples, escalation process Manage quarterly compliance management monitoring of specialty exclusion, professional designation of sample distribution adheres to Field force sample management SOP. Manage daily Direct to practitioner sample order monitoring for rejects, stock inventory, returns, replacement orders Collaborate with UPS (distribution vendor), GFL (Return vendor), Sample management vendor for ongoing operational issues, overcome challenges, proactively implement improvements to process. Manage Promotional material stock availability for Rep ordering through Sample/promo ordering portal Manage sales force promotional material allocation to manage inventory Manage shipment inquiries from field force, Sample management vendor, UPS (sample distribution) vendor. Booths & Conference Sponsorship Management: Manage Marketing/Sales Conference Sponsorships programs and Booth Purchases Manager required approvals through collaboration/coordination among cross functional partners Manage documentations/archival process while look for innovations in automating the process Manage Vendor relationship for ordering booth equipment, event organizers and logistics Manage provision of Promo material shipment Manage payments as per SOP Why you? Basic Qualifications 1- 3 years of experience in delivering/developing training for life science software Demonstrated ability to proactively manage workload, timelines and identify priorities. Build relationships with relevant internal functions. Proven ability to work on multiple projects simultaneously. Ability to think and work agile to meet constantly shifting priorities and timelines. Someone who can hit the ground running and is integral to the Business Readiness Team. Work well within a team environment as well as under their own initiative. Ability to transform business requirements into training items, ability to challenge where needed Able to adapt to new ways of working and can accommodate for unforeseen circumstances to training requirements. Commercial experience is an asset Good planning, prioritization, and decision-making capabilities Capable of working across boundaries and functional areas Good oral and written communication skills High resilience and agility Creative in problem solving Demonstrable evidence of multi-cultural sensitivity Also needed is the ability to spot and manage multiple interdependencies and future trends affecting the HCP engagement platforms Required Qualifications Ability to adjust and tailor delivery to target the specific knowledge and unique capabilities of each class Service orientation, customer-focused Ability to take accountability and ownership Good team worker while working in a remote environment in different time zones Ability for conceptual thinking Systems experience Experienced in Veeva systems (required) Experienced in sample/promo management systems (preferred) Experienced in Conference/Booth sponsorship management Microsoft Tools High degree of self-motivation and ability to work independently under tight deadlines on multiple items Managing complexity in a highly regulated multicultural environment *LI-GSK GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. GSK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals to apply to our career opportunities. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [email protected]. Please do not send resumes to this e-mail and instead apply through the online application process of this posting. As a health and science-based organization, GSK is committed to following the recommendations as set out by Health Canada and taking all necessary steps to help curb the spread of COVID-19 which includes getting the COVID-19 vaccine. We feel strongly that this is the best way to help protect those we value most: our employees, families, communities and the patients and consumers we serve. To that end, we are taking an important step to ensure the safety of our employees during this global public health crisis. Only employees who are fully vaccinated against COVID-19 may attend our Mississauga and Laval corporate offices. In addition, all customer-facing employees who, as part of their job, attend healthcare settings such as hospitals, pharmacies, doctors’ offices and dentists’ offices will need to be fully vaccinated against COVID-19. Notwithstanding the foregoing, employees may seek an accommodation for human rights-related reasons, including medical or disability-related conditions, or religious beliefs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.