Senior Custom Billing Analyst - Opportunity for Working Remotely

Job Description Why will you enjoy this new opportunity? As a Senior Custom Billing Analyst you will have the opportunity to join a dynamic global group that rewards high performance and prioritises employee growth. The SaaS Billing team are committed to delivering world class operations at scale to enable an extraordinary customer purchasing experience. Our core responsibility is to get accurate invoices to our partners and customers on time, for all VMware SaaS offerings (Software as a Service). Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing? You will successfully complete all onboarding activities and associated company trainings, familiarizing yourself with all systems, applications, and team/company policies as applicable You will successfully complete all assigned trainings and associated certifications to allow you to work independently in your assigned line(s) of business You will familiarize yourself with VMware and O2C BizOps strategies, vision and OKRs You will familiarize yourself with all applicable process flows and refer back to support documentation as needed   You will interact with all cross-functional teams to support E2E processes You will meet KPI targets around Throughput, Speed and Quality The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Handle high complexity billing and invoice creation for non-standard items Maintain SME (Subject Matter Expert) status for various SaaS billing focus areas Identify any billing discrepancies and follow up as needed  Case and ticket management to ensure any pending invoices are resolved in shortest possible timeframe Assist in documenting and implementing SaaS billing procedures Produce and maintain daily reports and files   Work across multiple applications and billing engines Interact with Sales teams, IT, Revenue and other internal groups as required to support the E2E process  Provide suggestions to enhance processes and simplify operations  Deliver on ad-hoc assignments as business requires What is the leadership like for this role? What is the structure and culture of the team like? The Custom Billing team is an integral part of Order-to-Cash Business Operations (O2C BizOps). We are a global team of 18 people located in India, Ireland, USA and The Netherlands. The team is headed by our Director based in Cork, Ireland and this role will report directly to her. As a team we are committed to upholding VMware’s EPIC2 values to maintain a supportive, collaborative and respectful team environment. Where is this role located? Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavioural challenges or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Sales Subcategory: Sales Administration Experience: Entry Level Full Time/ Part Time: Full Time Posted Date: 2023-02-08 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.