Sr. Business Operations Analyst (PetSmart Charities)

«out the Team PetSmart Charities is committed to creating a better life for pets and all who love them. Through our in-store adoption program in all PetSmart® stores across the U.S. and Puerto Rico, PetSmart Charities helps nearly 600,000 pets connect with loving families each year. PetSmart Charities also provides grant funding to support organizations that advocate and care for the well-being of all pets and their families. Our grants and efforts impact everything from connecting pets with loving homes through adoption and improving access to affordable veterinary care, to supporting families in times of crisis with access to food, shelter, and emergency relief. To learn more visit www.petsmartcharities.org. About the Location This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs. About the Job Summary The Sr. Business Operations Analyst will be responsible for conducting qualitative and quantitative analysis to support the broader Charities organization as well as senior leadership. Topics may include but are not limited to industry trends & forecasting, strategic planning, and operational performance. The ideal candidate will possess the ability to work independently and collaboratively in a matrixed environment while managing projects and providing critical insights. We are seeking a detail-oriented self-starter with the ability to multi-task, learn and be flexible, be a team player, and effectively manage priorities to meet deadlines. This position reports to the Director of Strategy. Essential Duties and Responsibilities Build constructive and collaborative relationships with internal and external partners to support organizational initiatives and identify operational opportunities, cost impacts, and service enhancements. Develop a working knowledge of all aspects of PetSmart Charities’ programs, processes, and systems and leverage professional expertise to identify and build capabilities through cross-functional teams. Maintain an understanding of key business objectives, metrics, and strategic initiatives. Perform analysis on industry trends to gather insights and present them to internal and external audiences. Develop forecasts and perform analyses on program performance. Build models and tools to analyze data and present findings, insights, and conclusions. Manage and organize industry and internal program data sources for use throughout Charities. Identify and execute research opportunities that enhance Charities performance and/or engagement. Create presentations and whitepapers that can be published to share our knowledge publicly. Actively communicate with partners and respond in a timely manner with solutions to problems and requests. Support the leadership team on key projects, analysis, and ad hoc requests. Supervisory Responsibilities None Travel Requirements None Education and/or Experience Bachelor's degree from a four-year college or university in a quantitative field (such as Finance, Accounting, Economics, Mathematics, Engineering, Sciences etc.) with 2-5 years of related work experience or equivalent years of work experience. Technical Skills Advanced computer software application skills (e.g., MS Excel, PowerPoint, Word) Ability to present and communicate in a professional environment High level of analytical ability used in solving complex problems Experience with relational databases, SQL, dashboarding and data visualization Excellent verbal and written communication skills with the ability to simplify complex information Team player willing to pitch in and help the team when needed About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide