Technical support Administrator

Responsibilities • Handle Level 1 support for S2 Global International customer deployments using Remedyforce for helpdesk tickets • Perform excellent customer service in the handling of customer phone calls, email calls, self service site support requests. • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. • Duties may be modified or assigned at any time to meet the needs of the business. Qualifications: • 1-2 years of work experience in information technology with a focus in general IT support • Some experience working on local and wide area networks • Able to understand IT terminologies • Has the capability to troubleshoot issues that are related to an IT issue • Able to work with customers to achieve overall project objectives • Able to reliably complete assignments with limited supervision, and to help lead the actions of others to accomplish complex or extended work assignments. • Remedyforce or JIRA experience given additional consideration • Experience working in a global environment across multiple time zones.