Manager, Surgical Support Services

Þtails Department: Sterile Processing Schedule: Monday - Friday / Days Hospital: AMITA Health St. Alexius Medical Center Location: Hoffman Estates, Illinois Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community *Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics. Responsibilities The Resource Group, a subsidiary of Ascension, is a business transformation services organization that specializes in resource and supply chain management. Through implementation of its User-Directed Integrated Solutions, The Resource Group transforms the resource and supply function by delivering value through Operations and Logistics Optimization, Strategic Sourcing, and Change Management. Although it specializes in these areas, as its core, The Resource Group is rooted in the ideals of hospitality and believes that success is measured by the satisfaction of the customer. The Resource Group’s success has allowed it to expand and serve various healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves over 2,700 locations including over 155 acute care hospitals across 22 states and Washington D.C. This success and value are delivered by The Resource Group’s people, and it is the people and culture that enables The Resource Group to achieve success while working toward the common goal of lowering the cost of healthcare. As such, The Resource Group believes in: 1) Hiring talent from all industries and demographics to foster innovation and diversity of thought and experience 2) Investing in the people who deliver long-term success to our Participants 3) Transforming the way our associates develop so they can help transform the organizations we serve 4) Creating a culture of continuous learning to prosper in an ever-changing business environment The Resource Group offers exciting opportunities for all levels of professionals and views resource and supply management as a dynamic career with opportunities for growth and advancement within and across disciplines and teams. Positions are available across a number of strategic resource and supply management roles, allowing multiple entry points into The Resource Group. Learn more about our company our culture and our remote work options at TheResourceGroup.com This role falls within The Resource Group's Operations and Logistics Optimization Solution. Operations and Logistics Optimization comprises six communities working together to align inventory and data management, operational procedures, and key performance indicators, and to deliver a cost-effective, highly-efficient managed distributor model. By combining a culture of hospitality with leading operations and logistics processes and controls, these communities of skilled associates ensure resource and supply management runs silently in the background and operates in service of physicians, clinicians, leadership, and associates. The Surgical Support Services team is responsible for assisting with the delivery of consistently exceptional experiences for our surgeons, clinicians and patients. As a member of The Resource Group’s Surgical Support Services team, the Manager, Surgical Support Services - Sterile Processing provides leadership and direction within the Sterile Processing Department (SPD) at their location(s) to deliver quality service to physicians and clinicians and support exceptional patient safety, outcomes and customer satisfaction. The Manager is responsible for monitoring the day-to-day activity related to processing/sterilization service, inventory control, and case cart management within the department as well as supply/support staff as appropriate. The Manager provides guidance, direction and leadership to all Sterile Processing associates within their location(s). The Manager position responsibilities include managing the daily work activities of the department staff; ensuring quality, productivity, and labor efficiency; and assisting leadership in accomplishing strategic and operational objectives. This Manager should model the attitude and culture expected throughout the department and build relationships with SPD customers. The Manager provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the implementation of policies and procedures to ensure a safe and effective work environment. The Manager also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. This Manager should lead in the professional development and growth of their team members. Responsibilities Builds and maintains relationships with Ascension market leadership, listens to end-user needs, moves initiatives forward, and serves as a resource when issues arise; supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvement Promotes culture of continuous improvement by encouraging identification of opportunities and resourcing the solution for identified opportunities Supports, implements and monitors infection prevention goals Ensures budget compliance, identifies budget variances and determines strategy for budget reconciliation Supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvement Monitors and ensures achievement and maintenance of certifications for staff Develops and maintains standards in consistent instrument and equipment quality, distribution and availability and compliance with safety and regulatory standards; initiates improvements as necessary Monitors and ensures adherence to national standards and benchmarks Determines needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies Develops reporting as required, including costing/budgeting (new instruments, replacement etc.), staffing etc. Schedules and coordinates departmental training; manages work programs; oversees on-the-job training Performs other duties as assigned Requirements Licensure / Certification / Registration: One or more of the following required: Central Service Tech specializing in Sterile Processing credentialed from the International Association of Healthcare Central Service Material Management (IAHCSMM) obtained within 12 Months (1 year) of hire date or job transfer date. Central Service Tech specializing in Sterile Processing credentialed from the Certification Board for Sterile Processing and Distribution (CBSPD) obtained within 12 Months (1 year) of hire date or job transfer date. Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Technical degree with 2 years of experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Additional Preferences Bachelor’s degree HIGHLY preferred Minimum of 4 years of combined relevant experience (project management, associate management, and/or sterile processing) Certifications: - IAHSCMM - CRCST; Certified Registered Central Service Technician - required* - IAHSCMM - CIS; Certified Instrument Specialist - optional - IAHSCMM - CHL; Certified Healthcare Leader Training - optional *Can be completed within 12 months post-hire The Resource Group’s value is delivered through its people, and it is our people and culture that enables us to achieve success. We have created an environment where individuals can thrive while working toward the common goal of lowering the cost of healthcare. Passion and hard work are necessary to accomplish this goal, and we are always looking for people who bring a fresh perspective. In addition to the experience listed below, all Resource Group associates embody the following soft skills and attributes: Nice, Bright, High-Energy, Inclusive, Willing to Give Away Power, Inspired by Mission, Invigorated by Change. Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify