Êll Center Rep

­ditional Information About the Role Part-time, Weekends Only @ Missouri Baptist Medical Center Do you enjoy working in a fast-paced environment? Is customer service your primary focus? If so, BJC has a great opportunity for you to use your dedication and willingness to assist others, while gaining valuable marketable skills. Missouri Baptist Medical Center is looking for a Call Center Rep in our Telecommunications Department. Come thrive to make a difference! Hours: Friday & Saturday 10:30 pm - 6:30 am Will assist with holiday coverage Overview Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer, women and infants, breast health, gastrointestinal, orthopedic, stroke, therapy, wound and pain management services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children’s Hospital. Missouri Baptist is the first and only hospital in St. Louis County to be named a Magnet® hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a health care organization can receive for nursing excellence and quality patient care. This recognition has been accomplished by less than nine percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital
2 in the St. Louis metro area. The�Facilities Services�Department�provides security, telecommunications, housekeeping, maintenance and engineering services for the campus.� The various departments work in partnership to�ensure the campus, including�all of�its buildings, parking lots/garages, patient care and common areas�are well maintained, clean, attractive, and secure. Preferred Qualifications Role Purpose Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner. Responsibilities Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Answers incoming calls according to department guidelines. Provides paging service. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request. Minimum Requirements Education High School Diploma or GED Experience <2 years Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer