Customer Service

<p align="center" style="margin-bottom:0.0001pt;text-align:center;"><b><span style="font-size:14pt;"><span style="line-height:115%;"><span><span style="color:
e12815;">Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners. </span></span></span></span></b></p>

<p align="center" style="margin-bottom:0.0001pt;text-align:center;"><b><span style="font-size:14pt;"><span style="line-height:115%;"><span><span style="color:
e12815;">We would love to have you join the Scheels team!</span></span></span></span></b></p>

<p align="center" style="margin-bottom:0.0001pt;text-align:center;">&nbsp;</p>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:12pt;"><span style="line-height:115%;"><span><span style="color:
e12815;">Overview: </span></span></span></span></b></p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span style="font-size:10pt;"><span><span style="color:
000000;">The Customer Service position is responsible for customer service operations and projects. They are also committing to a professional, team environment and being able to quickly process accurate and efficient sales transactions. This position will provide world class customer service by greeting and thanking customers as well as responding to their requests.</span></span></span></span></span></p>

<p style="margin-bottom:0.0001pt;">&nbsp;</p>

<p><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">What it takes to be a Scheels Expert:</span></span></span></b></span></p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:150%;"><b><span style="font-size:10pt;"><span style="line-height:150%;"><span>Customer Service</span></span></span></b></span></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine u201cThank youu201d</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span>Culture</span></span></span></b></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Approach daily tasks, projects and follow-up communication with energy and sense of urgency</span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact</span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Arrive to work and meetings 10 minutes early</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span>Team Mentality</span></span></span></b></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Genuine interest and action in helping others before yourself, regardless of recognition or reward</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span>Teach-ability</span></span></span></b></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Consistent eagerness to listen, learn, apply knowledge and accept critical feedback</span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Ability to adapt to a changing work environment</span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Ability to apply concepts of basic math, grammar, punctuation and spelling</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span>Dress Code</span></span></span></b></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span>Efficiency</span></span></span></b></p>

<ul style="list-style-type:circle;">
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Demonstrate pride and ownership of their work while meeting expected deadlines</span></span></span></li>
</ul>

<p>&nbsp;</p>

<p><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">The Essentials: </span></span></span></b></span></p>

<ul>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Accurately and efficiently process customer transactions through registers to itemize and total customer purchases</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Complete Customer Service projects and delegate to other cashiers when needed</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Coordinate and train Customer Service Cashiers</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Accurately create monthly budget and place orders for register supplies and parts</span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Maintain orderly appearance of customer service and surrounding areas</span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs </span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Ability to read, comprehend and write simple instructions, short correspondence, and memos. </span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Electively present information in one-on-one and small group situations to customers and other employees of the organization</span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Demonstrates strong communication, organization, attention to detail, and problem solving skills</span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere</span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations</span></span></span></li>
<li class="CxSpMiddle" style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays </span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span style="font-size:10pt;"><span>Assist with all other duties as assigned</span></span></span></li>
</ul>

<p class="CxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.25in;">&nbsp;</p>

<p><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">Expert Experience:</span></span></span></b></span></p>

<p style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:3pt;"><span style="line-height:normal;"><span><span><span style="font-size:10pt;"><span>High School Diploma, or General Education Degree(GED), and 1+ years of cashiering experience or training; or equivalent combination of education and experience. </span></span></span></span></span></p>

<p style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:3pt;">&nbsp;</p>

<p><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">Activity:</span></span></span></b></span></p>

<p style="margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="background:
FFFFFF;"><span style="line-height:115%;"><span>Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation</span></span></span></span><br />
<br />
<span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><b><span style="font-size:10pt;"><span>Heavy work &ndash; </span></span></b><span style="font-size:10pt;"><span>Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects</span></span></span></span></span></span></span><br />
<br />
Scheels cares about the health and safety of our Associates.&nbsp; Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury</p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">Schedule:</span></span></span></b></span></p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span style="background:
FFFFFF;"><span><span style="color:
333333;">Must be flexible to work assigned schedule between 9a.m. and 5p.m., Monday through Friday.&nbsp;Average hours per week is <b>42&nbsp;</b>hours.</span></span></span></span></span></span></span></span></span><br />
&nbsp;</p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">Benefits: </span></span></span></b></span></p>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Scheels offers a complete benefits package to include: </span></span></span></span></span></span></span></p>

<ul>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Employee Stock Ownership Program</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Associate Discount </span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Health &amp; Dental Insurance</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Short Term &amp; Long Term Disability Insurance</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>All State Accident Insurance </span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Employee Assistance Program</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Paid Time Off</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Holiday Pay</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>401(K)/Roth(K)</span></span></span></span></span></span></span></li>
<li style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;"><span style="line-height:normal;"><span><span><span><span style="vertical-align:baseline;"><span style="font-size:10pt;"><span>Maternity Leave</span></span></span></span></span></span></span></li>
<li style="margin-bottom:0.0001pt;"><span style="font-size:10pt;"><span style="line-height:115%;"><span>Bereavement</span></span></span></li>
</ul>

<p style="margin-bottom:0.0001pt;"><span style="line-height:normal;"><b><span style="font-size:12pt;"><span><span style="color:
e12815;">Equal Employment Opportunity </span></span></span></b></span><br />
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.</p>