Technical Support Associate

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. TECHNICAL SUPPORT ASSOCIATE We seek an experienced, professional Technical Support Associate in our Buenos Aires office. The position will provide customer-oriented, end user support for PC and mobile device users in Buenos Aires office, as well as remotely supporting our Sao Paulo users. Travel between both offices is required. Responsibilities: - Must speak both English and Spanish; Portuguese a plus - Develop a strong relationship with office leadership and ZS staff; - Act as owner and ensure resolution of local internal technical issues and requests; - Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts; - Coordination with geographically distributed IT team; - Participate in IT team projects as assigned; - Provide technical training; - Availability for off-hours maintenance and critical incidents. Qualifications: - Bachelor's degree required with record of high academic achievement, master's degree preferred; - Apple Certified Support Professional (ACSP), Apple Certified Associate – Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred; - 2-4 years relevant technical support experience, preferably working with remote users; - Strong customer service orientation; - Effective oral and written communication and organizational skills; - Eagerness to contribute in a team-oriented environment; - Ability to work methodically and analytically in a problem-solving environment. Technical expectations include: - Experience in enterprise technical support functions; - Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 10, MS Office 2016/365, current web browsers, etc.); - Experience with integrating Apple Mac in a Windows environment; - Experience with system, account, and access provisioning (Active Directory); - Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms. - Experience with support of mobile devices, both iOS and Android; - Experience with basic networking. ZS is a global consulting firm. Fluency in English and the local office language is required; additional fluency in Portuguese is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an equal opportunity employer. ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire. NO AGENCY CALLS, PLEASE.
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