Sr Consultant - Business Analyst

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Shift Timings - Regular About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good: • World’s Most Admired Companies, Fortune 2022 • America’s Most Responsible Companies, Newsweek 2022 • 100 Best Corporate Citizens, 3BL 2021 • Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022 • 100 Best Companies, Seramount 2021 • Diversity Best Practices Leading Inclusion Index, Seramount 2021 • Best Companies for Dads, Seramount 2021 • Best Companies for Multicultural Women, Seramount 2021 • Top 10 Companies for Executive Women, Seramount 2021 • Military Friendly Employer Bronze, VIQTORY 2021 • Best Place to Work, Canada, Greater Toronto, 2021 • Top 50 – India’s Best Workplaces for Women, 2021 • Top Workplaces in Brazil, 2021 • Asia’s Best Workplaces, 2021 Hungry for What’s Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next. For more details check out www.generalmills.com General Mills India Centre General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development. Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents. Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you. Job Overview Role: Sr Consultant -Business Analyst Location: Mumbai The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of a Consultant for our Consumer Care business. This role will report into the Manager – Enterprise Functions in India and functionally collaborate with the Consumer Care business teams in the US and globally. It is an Individual contributor role. In this role, you will advise functions and design solutions for the Consumer care teams and functions. Role Responsibilities • Partner with Consumer Care Systems team to match technical solutions to meet business objectives • Define, prioritize and communicate the short- and long-term goals • Define and help to build strategy and roadmap for the Business team • Able to break-down goals and objectives in smaller deliverables and milestones • Experience working directly with business clients to design a solution that meets business requirements; ability to clearly articulate pros and cons of various technologies and platforms and architectural options, as well as being able to document use cases, solutions, and recommendations • Support prioritization of product backlogs and support management of development queues • Use external perspective and internal relationships to improve how we work and what we deliver • Manage stakeholder expectations and communication • Understanding Consumer Care priorities and creating roadmap for solutions delivery. • Partner with architects to develop technical architectures for strategic projects and initiatives • Participate as an active member of assigned product team including supporting existing and future solutions • ETL, reporting tools, data governance, data warehousing, structured and unstructured data. • Effective analytical and technical skills. • Understand the DnA Cloud technology and how it connects current capabilities and shapes future capabilities. • Serve as the technical SME on technology for GMI Consumer Care teams, uncovering key business questions and providing analysis, insights, and solutions to answer them • Should have expertise in understanding data and build data pipelines accordingly (Usually done by developers) • Strong understanding of the Salesforce ecosystem • Must have knowledge on Salesforce Service Cloud, Marketing Cloud and other SaaS based system Must - have technical skills and experience • 10+ years of experience in technology with major experience in leading client facing type of projects • Must have knowledge on Salesforce Service Cloud and other SaaS based systems • Excellent communication skills- verbal and written • Excellent analytical skills • Excellent stakeholder management skills • Bachelor’s Degree in Computer Science/Electronics/Electrical from Tier 1/2 institute Good to have skills • Background in Google Cloud Platform • Good to have knowledge in SQL and Oracle • Understanding of the Consumer space and B2C industry • Technologies – Google Cloud Platform and Data Architecture • Knowledge on Apex Code, Triggers, Visual force, Aura Components, LWC Components able to work on the Salesforce solutions and provide inputs to the Business team and recommendations based on the requirements Skill proficiency expectations Expert level Intermediate Level Basic Level · Salesforce Consumer Care applications · Business analysis of the tools and solutions · Data Architecture · GCP cloud architecture COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.