Þsktop Support Technician

Overview Rapiscan Systems | AS&E, an OSI Systems Company is seeking a Desktop Support Technician, based out of Oak Ridge, TN. We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Excellent customer interaction skills are required. Responsibilities Configure, maintain, and provide Desktop support to all users to ensure they have the ability to work at all times. Provide support for all applications running on desktops and all hardware associated with the applications. Help develop IT solutions to meet the business objectives. Monitor trouble tickets system and respond to all trouble reports within established goals. Imaging, data wiping, asset control, and detailed ticket documentation - This is a high-volume ticket environment, with strict Service Level Agreements in place. New hire deployments Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware. Coordinate the installation of networking related hardware and software across OSI Systems global enterprise. Practice network asset management, including maintenance of network component inventory and related documentation. Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork. Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. It is the responsibility of every Rapiscan/AS&E employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications High school diploma or equivalent required, with an A.S. in Computer Science or technology preferred. 2+ years combined help desk, desktop, network, and systems/server support experience required. Must be able to work in a team environment and collaborate - Excellent interpersonal skills required. Competent Windows 10, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills. Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure. Excellent written and oral communication skills. Highly motivated, with a positive, can-do attitude. Excellent customer interaction skills are required. Ability to be a self-starter and finisher, capable of working with minimum supervision. Company's COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy.   NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.  Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22 088_EEOC_KnowYourRights_10_20.pdf   OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.