Senior Product Support Engineer

Work with our customers to guide and support them throughout any difficulties in their environments when they look to VMware to help them. Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests. Achieve at least one of the following: VMware Certified Professional or Cloud Foundry Certified Developer or Certified Kubernetes Administrator within your first six months. Create great documentation while building out our knowledge articles to deflect and help our customers issues, while sharing that knowledge to empower our customers to resolve issues on their own. Collaborative thinking and working within the teams to deliver a faster resolution of our customers' issues while sharing that knowhow that assists our global teams in building better knowledge in those teams Regularly attend your team’s technical training to further build your knowledge and gain further industry certifications. Work with your team’s senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers. Participate in technical communications within the technical support teams to share processes and learn about new technologies. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Once you have completed your in-depth training, you will join your team of experienced engineers. The team will coach and guide you to deliver and use your new knowledge to resolve our customer issues. VMware strives to have a strong balanced team that encourages inclusivity and great thinking; we want to strengthen our existing teams and generate new ideas and awareness as we are always looking to improve. We want open and collaborative communication to help forge new ideas and solutions while giving you the training and the tools to support and solve our customers' complex issues. Areas of Technical Interest Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive. A logical approach to problem-solving and troubleshooting technical problems A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment. Experience dealing with various global customers/partners, maintaining and establishing a relationship with them while keeping them up to date with all relevant open issues and on-going projects Able to handle escalations with demanding customers at a technical and management level Ability to research problems and document their solutions Demonstrated ability to manage time efficiently, balancing competing priorities Available for on-call, after-hour rotations, or holidays with prior notice Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS) IaaS/Cloud Infrastructure (e.g., Google Cloud Platform, Azure, AWS, OpenStack, vSphere, etc.) OSS technologies such as Cloud Foundry, the Spring Framework, RabbitMQ, Redis, Tomcat and Geode/Gemfire. Databases such as Postgres, MySQL and other NoSQL databases. Software development practices and tools, GIT, Continuous Integration/Continuous Delivery Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc. Reading, understanding and making changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, and especially .NET and/or Java Category : Client Support Subcategory: Product Support Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2023-02-06 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. 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