Coord 1, Technl Prodt Sales Suppt (BSS)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the facilitation of Business Class customer orders from order submission through installation with frequent customer interaction. Works on straight forward tasks using established procedures. Job Description Core Responsibilities Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate. Review contract details and validate services ordered through customer contact, to ensure accuracy. Compare contract documentation with order entry details across all systems to meet compliance standards. Serve as primary interface with identified customer IT/technical personnel/vendor/VAR. Navigate through multiple systems to build, track and monitor orders. Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately. Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs. Ensure all relevant account information and customer data is obtained – Mobile
, email address, etc. Responsible for SMB, Renewals, Restarts / Merges, Transfers and National (local) orders. Responsible for order from submission through OA, to scheduling to installation. Responsible for in-flight changes based on eligibility requirements. Update customer on construction status as appropriate. Meet scorecard productivity/quality metrics. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education High School Diploma / GED Relevant Work Experience 0-2 Years Salary: Base Pay: $17.25 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.