Trainer

Role Profile Trainer Role Definition The role of a trainer is to develop a competency and skill sets in anindividual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what isexpected out of training in a simple and professional way Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domaintraining that includes the following: 1. Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skillingresources on process. 3.Structure On boarding Training requirements, Pre Process, CustomerVisits etc. 4. Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account 5. Deliverpre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedialtraining for existing employees 8.Ensure all regulatory requirements are complied with from time totime 9. Maintain trainee data andinformation 10. Generate trainingreports from time to time 11.Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customizetraining content for delivery 13.Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analystsperformance 15. Analyze trainingneeds for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction 18. Responsible towork with ops to bridge gaps during training. Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have '1 Good Hands on system & applicationsexpertise 2 Fluent in English language skills 3 ExcellentCommunication and presentation Skills 4 Good Customer interactionskills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook)skills - Basic 8 Task Management & Organization skills 9Problem solving skills 10 Professional experience in Industryenvironment 11 Ability to engage with the client and run/leadworkshops 12 Excellent Facilitation and influencing skills Good to have - Advanced Research Skills -Content Design & Development Skills - Experience in handlingLMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3.Strong Communication and Interpersonal skills 4. A Passion forContinuous Learning 5. Innovative Thinking 6. EmbraceEfficiency Good to have Prior experience in similar role ID Certification and Technical Skills Behavioral Skills and Attributes Assertive Communication Conflict Resolution Mindset Able to balance work and life Good Time Management Self-improvement Mindset Good Stress Management/Resilience Patience •Develop and deliver training modules under specified timelines •Manage training class and interdepartmental communication and coordination •Understand the process training for one or more verticals •Manage databases – batch list, scores of agents, etc. •Assess performance of trainees and check tests •Interact with clients •Document training modules, etc. •Mentor trainees effectively •Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems •Ensure that all company information which includes customer information are kept confidential and secured Graduate with at least 3 years of total work experience 2 years of which is relevant training experience •Excellent communication skills (both spoken and written) •Hands on experience in training, preferred •Proficient with MS Office (Word, Excel, Powerpoint) •Basic and operational knowledge on internet •Good knowledge of hardware, software and networking issues and troubleshooting mechanisms •Excellent knowledge of timeline •Good analytical and problem solving skills •Good time management and multi tasking skills