Customer Satisfaction & Quality Safety Health and Environment (CS & QSHE) Manager

Customer Satisfaction & Quality Safety Health and Environment (CS & QSHE) Manager Location: Baarn – Netherlands, and support at Aartselaar – Belgium, and at Hoofddorp – Netherlands Work and grow your career at Schneider Electric Every day, we empower employees to achieve more and experience exciting careers. Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people worldwide. Find out how our values and unique position make Schneider Electric a top 25 employer of choice, according to LinkedIn. We also won the Outstanding Contribution to Sustainability and Efficiency award (click here for our YouTube video). Your responsibilities: As the Customer Advocate, drives customer-centric and ensures the customer experience and requirements are well considered during the project execution cycle and processes Creates a culture of Risk Management, Best Practices, and Continuous Improvement within the organization. Animate the team to embrace the CS & QSHE policies and procedures for business sustainability. Manages the Integrated Management System of the Execution Centers Locations, including internal audits and ISO 9001/ISO14001/ISO45001/VCA-P certifications. Supports additional Standards such as IEC61508/61511 (FSM) and IEC62442-2-4 (Cyber Security) between others within the country or unit relevance and needs. Leads Customer Experience Council (CEC) with local team support. Keeps the Country/Unit management system, policies, procedures, and KPIs aligned with CS&Q and SHE Global Industrial Automation and Global Process. Leads the Corrective and Preventative Actions (CAPA) to identify the root causes, follow up the actions, and capture the lessons learned. Leads the SHE programs to solve issues and near-misses, avoid work-related accidents and occupational illnesses, and improve the working environment. Overviews of the project governance review and audits process with local PMO and Delivery Teams Acts as the “Preventiemedewerker” in the Baarn-NL. Overviews of the SHE administration of the following: Process Automation (35 Project Managers and Field/Application Engineers), overall, 65 persons. Field Services (25-30 Field Engineers), overall, 65 persons. 3+ years relevant experience in a Quality Environmental, Health, and Safety or Customer Satisfaction role, including managerial level. Change management skills and continuous improvement mindset Excellent Consultancy, Communication & Influencing skills Effective stakeholder management, time management, and organizational skills Experience in a customer project environment, desirable Green Belt/Black Belt, desirable Fluent English (fluency in another language is also an advantage) Competencies and Skills Issue Resolution Change Management & Implementation Methodology Communicate Effectively Business Acumen Digital Acumen Customer Experience performance Customer Quality Analytics Quality Authority Continuous Improvement Influence & Convince Focus on Customer Foster Collaboration & Networking Let us learn about you! Apply today.
LI-WJ1 Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.