Business Analyst ( Agile/SAFe ), Adobe Experience Manager (CMS)

S&P Global Corporate The Role: Business Analyst The Team: The Commercial & Marketing Technology team is responsible for the strategic evolution of platforms, capabilities, frameworks, operational processes, management, and improvements of the Business Applications that drive S&P Global. You will have the opportunity to work with people from a wide variety of backgrounds and develop a close team dynamic with coworkers from around the globe. Our Enterprise Marketing team is responsible for the architecture, planning, design, development, and implementation of the Content Management System (CMS) platform for the organization-wide needs. The Impact: You will work alongside Enterprise Marketing Scrum team members to create solutions with intelligence and a customer-focused (client-first) mindset. You will use your technical project management skills and experience to help improve our cross-divisional website using Content Management (CMS) platform; plan and implement the overall release lifecycle in coordinating with project teams. You will be involved in strategic planning and execution that will include working in all areas of Digital platforms like website management for suggesting innovative solutions in existing and new enterprise systems with long-term value. What’s in it for you: In this role, you will be working with a team of enthusiastic members supporting our Enterprise Marketing platform. Guiding our business partners & end users with industry best practices, solution design, & creating long-term business value for our customers. You will be a key leader when it comes to the release of components into production Content Management System (CMS) instances. An opportunity to collaborate with our global business and technical teams to deliver critical features for the Enterprise technology platforms with an Agile team of in-house technical professionals from around the world. An opportunity to learn and enhance your technical skills to collect, analyze, and fill in technical gaps in requirements while having the chance to work on enterprise-level products and new marketing technologies. An opportunity to break down and solve complex problems by creating practical, maintainable, and scalable solutions for delivering high-quality software. An opportunity to utilize your technical skills to lead projects from conception to completion in a Scaled Agile environment within Digital Technology Services. Responsibilities: Manage projects for Enterprise Marketing Content Management System (CMS) end-to-end implementations or customizations from an Agile/SAFe perspective. Work closely with Release Train Engineer (RTE), peer Scrum Masters, and Product Owners to maximize efficiencies and performance from Scaled Agile practices and values. Plan and execute scheduled/emergency releases for all CMS instances using Azure DevOps, and CMS platform with a focus on quality project delivery and required approval processes. Prepare release notes and communicate release status to stakeholders and project teams. Work closely with development staff to resolve problems and merge conflicts. Manage proper tracking of released components in version control. Own and continually improve the release process by documenting release issues and developing plans to improve processes or automation/release tracking in close partnership with RTE. Act as a bridge between Business, Engineering, and Users to champion best practices and help the development team in improving the delivery methods to create high-value products. Dig into complicated technical details surrounding software product requirements to help the scrum team consistently deliver customer value. Manage risks, mitigate impediments and blocking issues to the team’s progress, and negotiate dependencies within and across teams. Effectively communicating with internal customers to gather requirements, resolve issues, guide, and facilitate the Scrum team and related processes. Demonstrated ability to work independently and cross-functionally, including in high-pressure situations. Desire to continuously learn and upskill with a positive attitude to keep up with the evolving customer experience ecosystem and modern technologies. Contribute to building a high-performing team that includes continuous improvement of the team dynamics and performance. Identify opportunities to remain knowledgeable of current technology/best practices; support change management process for new functional improvements/enhancements into production to maximize the business value. What We’re Looking For: Basic Qualifications: Bachelor’s or Master’s degree in Business, Technology, Engineering, or experience, with an understanding of the financial services industry Minimum 3-5 years of experience as a business analyst/release manager in a technical agile software development environment (SAFe (scaled agile) experience with Software as a service (SAAS) web-based applications required) with relevant experience in handling release management process, deployments, and release management tools Prior experience as a Scrum Master in the Agile or SAFe framework is a must Excellent communication and collaboration skills (verbal, written, and presentation, active listening, ability to build consensus, and support across functions at all levels) Proficient knowledge of Agile Execution tools like Azure DevOps (ADO) Basic understanding of the software development lifecycle (SDLC) Deep knowledge of and passion for Agile Scrum/SAFe methodologies and best practices including, Agile metrics and reporting techniques Proven track record of managing complex projects with superb organizational, problem-solving, time management skills; strong critical thinking and analytical skills Experience working effectively in a dynamic development environment within large, global teams Attention to detail and proven effectiveness in driving team performance Ability to clearly bring together and document software requirements, resolve conflict through arbitration, negotiation, reasoned discussion, or critical issues Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring Certifications: SAFe Scrum Master (SCM) or Advanced-SCM or CSM, or PSM is required Open to working flexible hours as per business needs Preferred Qualifications: Knowledge of Adobe Experience Manager (CMS) or any Content Management Systems (CMS) and General Marketing Website Design is preferred Technical knowledge of marketing technologies along with the familiarity of HTML/CSS skills and digital marketing channels is a plus Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Grade: 9A The Location: Hyderabad About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 280744 Posted On: 2023-02-05 Location: Hyderabad, Telangana, India