Engineer, Product Development Engineering

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Job Summary The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. Job Description Overview of the Role: Plan, develop, complete and maintain automation test scripts, utilities, data sets leveraging commercial and/or open source tools. Develop automation framework and tools as needed. Develop a solid understanding of Voice and Voicemail business to enable effective test planning and execution. Develop test plans and update on a regular basis as new functionality/features are added or updated. Interact with multi-functional teams to understand the product requirements. Interact with adjacent voice services to fix and test end to end functionality of Voicemail from various access sites. Work closely with other voice QA teams to help test multi-functional changes across the organization. Communicate test result and testing status throughout testing and opening tickets with appropriate teams for resolution of any testing issues. Update JIRA tickets on all aspect of testing phases and be accountable for blessing the releases or any changes delivered out of QA. Work closely within a dynamic team to quickly adapt to requirements with understanding of stakeholders, product, customer experience, and solution. Ensures solutions are well engineered, operable, maintainable, and delivered on schedule. Be open and able to adapt to new development and testing technologies. Self-motivated, having good team spirit, with the drive to solve problems and expand knowledge. Preferred Skills & Experience: Experience with all areas of testing, including unit, integration, regression, and load/performance testing. Knowledge about continuous integration and continuous delivery and familiarity with tools to accomplish it. Working knowledge and experience of voice provisioning. Knowledge of customer experience with TUI is a must. 10+ years of integration, system, and functional test experience on Voicemail application services. Day to day operations include: handle all application reported issues manage application cloud based performance issues upgrades security patches user reported tickets plan for various operations reporting measurement on-call duties agile methodology devops approach About the TEAM: The Xfinity Voicemail team supports the cloud based voicemail service for all residential, small/medium size business, and Xfinity wireless subscribers. The team handles all operation support including but not limited to application support, 3rd level user support, application monitoring and incident management. About Our Perks & Benefits We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits) Reasonable Accommodation: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.