­ministrator

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Role-EUC Location –Boulder/USA Role Purpose The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction Do Ensure timely response of all the tickets raised by theclient end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high prioritytickets/ service Installing and configuring software/ hardware requirements based onservice requests 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations Provide application/ user access as per client requirements andrequests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction Coordinate with on-site team for complex problem resolution andensure timely client servicing Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Join us in many countries, see full career opportunities here. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Desktop Support