Technical Lead

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE’RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role : Senior Remedy IT Solutions Developer Key Skills :BMC Remedy Helix Software Management Suite Location : Des Moines, IA / WFH Experience : 6-10 Years Role Description 6-10 years of experience with Remedy Helix ITSM Software Management Suite, Helix Innovation Suite iPaaS, Progressive Web Applications, TrueSight Orchestration, SmartIT, Digital Workplace Advanced, Atrium CMDB and Discovery (ADDM). Also, 6 years of design, development and integration experience with: Angular, NodeJS, Rest Web Services, JSON, PostgreSQL. Certification in ITIL 4. Technically develop, maintain and enhance Remedy Helix OnDemand Version 21.3 or greater, using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components in accordance with project requirements. Development of Progressive Web Applications and building workflows using iPaaS. Demonstrated experience using IBM Watson to build Chatbot skills, Jitterbit platform to create scripts and API calls Refinements to the BMC Discovery application and emerging trends that indicate improved efficiency and quality of the CMDB. Support of ITSM application modules: Incident, Change, Problem, SRM, CMDB Support Grafana to build reports and dashboards to measure service management processes. Collaborate with other Remedy developers to determine the optimal solution architecture to ensure application efficiency, maintainability, and scalability. Collaborate with the Remedy team to develop high-level system narratives, storyboards, and user interface prototypes. Develop system test plans, ensure software quality assurance (SQA) standards are achieved, and validate that business goals are accomplished. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Proactively update team and maintain open and courteous communication. Report project/task status to the Remedy Platform Engineer on a weekly basis. Other Responsibilities Developer is responsible for internal application development and Level 3 Production Support and fulfill BMC Incident requests. Follow formal code development, migration and Change Management processes Qualifications Number of years of experience Required: 6 - 10 Years Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. BMC Helix ITSM