Lab Same Day Courier

To learn more about how Willamette Dental Group is keeping our employees safe, please visit https://willamettedental.com/safety/ The role of the Lab Same Day Courier/Shipping Receiving Clerk is to pick up and deliver all same day cases to and from the Portland Metro area Willamette Dental offices. This position supports the lab shipping and receiving department with regard to handling incoming lab appliances, preparing outgoing appliances for shipment and performing various clerical duties when not driving. Deliver incoming and pick up outgoing items according to a set time schedule and route, while representing the company in a professional manner. Responsible for the exchange of bins containing documents, mail and lab cases and the transfer to the designated locations. Maintain the security of patient records during transport and deliver to all same day locations. Recording of mileage in log book daily; maintaining of company van: refueling, weekly maintenance checks and van appearance. Receive incoming lab cases by unpacking, inspecting, disinfecting and sorting cases arriving from dental offices and outside labs. Pack and ship outgoing lab cases by sorting, disinfecting, wrapping and boxing cases for shipment to dental offices and outside labs. Create outsource manifest in Lab ERP. Data entry and tracking. Generate process routers for incoming cases. Update processing status in ERP system. Create shipping labels and documentation. Make entries in tracking logs and access logs to investigate problem cases. Look up patient information or appointment times as needed. Fill in and use Willamette Dental ERP lab slip. Utilize the lab ERP to create and print out the incoming shipments from outside labs. Field calls regarding case status or special requests. Interface with office staff to help improve the process and perception of the lab, while building the relationship and reducing the potential of problems. Send FedEx/UPS shipments by entering data into the UPS online world ship according to the standards set up by the shipping department. Enter data into the FedEx online shipment according to the standards set up by the shipping department. Prepare and ship overseas packages utilizing proper protocol for each. Area cleanup including wiping counters, removing trash and returning materials to storage locations. Job Qualifications High school diploma or GED required and previous driver or courier experience preferred OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Must be able to meet lifting requirements. Dental/medical laboratory experience preferred. Must possess a valid state driver’s license with an accident free driving record for the prior three years. Must provide a current local DMV Record. Knowledge of: Local area and have a good sense of direction. Basic computer knowledge and data entry skills. Skill In: Oral communication for the purposes of conveying information and working with others while maintaining a strong customer service focus. Organizational and time management. Good hand eye coordination. Ability to: Drive daily on established routes and follow established laws and safe driving procedures and practices. Work independently under general supervision. Meet strict deadlines Work in a fast paced production environment to meet established turnaround times. Perform work with a high degree of accuracy and attention to detail. Prioritize and manage multiple tasks. COVID Requirements: Quarantine may be required for persons working or present in a health care facility, experiencing signs or symptoms of COVID infection or after being exposed to someone who is COVID positive. Willamette Dental follows requirements and precautions for COVID issued by OSHA, CDC and other agencies of the state and federal governments. OREGON ONLY: Current government mandates require full COVID vaccination status, or lawful exemption status, for all persons, including student externs, who will be working or present in an Oregon health care facility. For clinician roles: If you cross state lines, you are required to be in compliance with the specific state COVID regulations and mandates. Company Overview We provide: A stable, dentist-owned private company with an eye on the future. Excellent benefits including: Paid time off 401k $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first Medical, dental, life and disability insurances Tuition reimbursement A culture of inclusivity and respect in line with our core values of health, compassion, innovation and integrity. Supportive community outreach dollars and encouragement to volunteer. Thorough employee orientation and onboarding. We are: A provider and employer of choice in the Northwest for 50 years. Dental insurance + providers in over 50 general and specialty offices in OR, WA and ID. Dedicated to proactive care to facilitate the best possible outcomes. Willamette Dental Group is an equal opportunity employer. We evaluate qualified candidates without regard to race, color, religion, sex, national origin, veteran status and other protected characteristics. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).