Client Service Manager

Þscription S&P Dow Jones Indices (“S&P DJI”) is seeking a Client Service Manager to join the Global Client Experience team in London. The team strives to provide the highest level of support to S&P DJI’s clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. Global team members are currently based in Sydney, Tokyo, Beijing, Mumbai, London, New York, and Mexico City. Clients include, but are not limited to Investment Banks, Asset Managers, Insurance companies, ETF product providers, Pension Funds, Endowments and Foundations and Investment Management Consultants. The ideal candidate is able to: Work across a diverse set of cross-functional client teams including marketing, legal, operations, portfolio management, and product development to understand and address their unique needs. Draws insights from client interactions and communicate them effectively to appropriate internal teams in order to enhance the overall client experience. Works closely with other internal stakeholders (e.g.: Sales, Product Management, Operations) to ensure clients are supported in a holistic manner Develops into a well-rounded generalist, speaking competently on S&P DJI products and services. Understand the client’s question and escalate inquiries appropriately to internal Subject Matter Experts in other departments as necessary in an independent manner. Represents the client point of view when preparing and implementing modifications to data services; proactively assist in developing communications, FAQs, and project plans for various client transitions including platform updates, delivery enhancements and product decommissions. Troubleshoots client access to proprietary (e.g.: SFTP, SPICE) and non-proprietary (e.g.: Bloomberg, FactSet) data distribution platforms. Confidently answers client inquiries received via email and phone with little to no assistance; proactively look for ways to learn more about S&P DJI products and services, its business and how clients utilize our data. Prioritizes inquiries, multi-tasks and thrives in a team environment. Qualifications An independent self-starter: ability to work individually and within a team. Strong writing skills; must be able to communicate complex concepts in writing. Demonstrable experience using excel skills Experience using Salesforce CRM considered an advantage Proficiency in creating documentation including training materials and FAQs for clients Comfortable presenting and training clients in both a one-on-one and group settings. Experience coordinating and leading meetings; documenting action items and following through to completion. Ability to multi-task under tight deadlines. Detail oriented and organized with good time management skills Experience in Financial Services, preferably in a client-facing support role. Minimum education requirement: BA in Finance, Economics or related experience. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 281039 Posted On: 2023-02-04 Location: London, United Kingdom