Manager, Case Management Business Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us Functional Area Description The Worldwide Patient Safety group is responsible for ensuring the safety of our medicines: The Worldwide Patient Safety group is responsible for pharmacovigilance and pharmaco-epidemiology deliverables including single case and aggregate safety monitoring, safety reporting, contribution to benefit-risk assessment, risk management planning and strategy, and execution of certain post-marketing commitments and ensuring compliance with global regulatory requirements. Position Summary This is a global role which supports the Worldwide Patient Safety Vision through understanding the impact of daily work on all stakeholders of Safety Data Processing. This role provides oversight of quality and process optimization through a Business Partner Model working with multiple global stakeholders across WWPS and external functions to ensure business critical safety data processing to support regulatory obligations. Major responsibilities include oversight of inspection readiness within Case Management, authoring and execution of associated CAPA, and driving continuous improvement of quality and processes to ensures business continuity for compliance critical safety data supporting regulatory obligations. Position Responsibilities Communicate effectively with stakeholder to identify inspection needs supporting inspection readiness within Case Management. Contribute to day-to-day operational aspects of inspections or audits within Case Management including but not limited to keeping the team well informed of updates and changes. Conduct thorough and careful analysis of inspection requests and deliver quality and timely responses. Proactively identify key project issues and identify potential solutions to effectively streamline processes as well as work effectively with project teams, business partners, vendors, and colleagues to ensure solutions are implemented in a timely and concise manner. Exercise a high degree of adaptability in dealing with an ambiguous and complex work environment which includes demands from respective project teams and impacted internal and external stakeholders. Based on project plans and goals, establish strong working relationships and responsibility within -WWPS. Effectively communicate relevant project information to team members and leadership. Identify and develop process improvements within selected projects to meet short and long-term objectives including but not limited to compliance, productivity and quality, work in a matrix environment to facilitate the allocation of required project resources and deliver feedback on project deliverables. Position Requirements Bachelor’s Degree, Scientific/Medical background (B.S/B.A.) in Life Science, Nursing, Regulatory Affairs, Chemistry or Pharmacy preferred A minimum of 3 to 5 years of experience in processing serious adverse events from clinical studies and from post-marketing reports Demonstrated ability to analyze and interpret complex problems/data gathered from a variety of sources and, through effective decision-making and planning, delivers superior business solutions Demonstrated ability to work with a range of technically and culturally diverse people, influencing them to accomplish common goal Experience to supervise a team of individuals successfully and productively Demonstrated ability to effectively communicate to a diverse audience, at multiple levels within the company, through various formats, i.e., presentations, written proposals/reports/correspondence, leading meetings, face to face dialogue If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture. COVID-19 Information To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S. BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.