Customer Success Director

<p><b>Do you love leading and motivating others to achieve a goal?</b><br />
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<b>Do you relish the prospect of working with cutting-edge energy products?</b><br />
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<b>Join our fast-growing team</b><br />
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BHC3 is a leading provider of Enterprise AI software for accelerating digital transformation. The proven C3 AI Suite provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The core of the C3 AI offering is an open, data-driven AI architecture that dramatically simplifies data science and application development.<br />
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<b>Take ownership for project management</b><br />
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As a Customer Success Director, you&
39;ll defining and delivering strategic and operational digital business plans to large NOC&
39;s and IOC&
39;s. You will be steering technical initiates delivered to Oil and Gas clients across upstream to downstream digital application scenarios.<br />
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As a Customer Success Director, you will be responsible for:</p>

<ul>
<li>Expanding the BHC3 Digital business in the key regional APAC accounts.</li>
<li>Taking a sales focused approach to Customer Success to manage executive stakeholders in customer organization.</li>
<li>Understanding the customer value chain intimately representing &quot;voice of customer&quot; in product development, service delivery, and product strategy.</li>
<li>Detecting and recognizing customer stakeholders&
39; organizational motivations, personal motivations, and barriers to digital transformation.</li>
<li>Being a catalyst for change to overcome barrier to business growth both within Baker Hughes and the customer.</li>
<li>Providing expert advice and thought leadership on innovative approaches to problem solving. Imparting strategic advice to the customer on innovative techniques, best practice, and opportunities for digital transformation.</li>
<li>Being accountable for the creation and iteration of the customer value charter and the tracking of value realization during implementation.</li>
</ul>

<p><b>Fuel your passion</b><br />
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To be successful in this role you will:</p>

<ul>
<li>Have Bachelor&
39;s degree in Computer Science, Engineering, or similar field; MSc or MBA preferred.</li>
<li>Have minimum of 20 years&
39; engagement management and consulting experience with enterprise SaaS solutions.</li>
<li>Have C-Level executive presence and excellent presentation, written, communication and interpersonal skills</li>
<li>Have demonstrated ability to navigate between the business and technical domains of a digital transformation initiative or project, providing leadership in both.</li>
<li>Be willing to work out of an office located in Malaysia.</li>
<li>Be able to travel up to 50% of the time, as required.</li>
</ul>

<p><b>Work in a way that works for you</b><br />
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We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Talk to us on your preferred working arrangement during interview.<br />
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<b>Working with us</b><br />
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Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br />
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<b>The Good Stuff</b><br />
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Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p>

<ul>
<li>Contemporary work-life balance policies and wellbeing activities</li>
<li>Comprehensive private medical care options</li>
<li>Safety net of life insurance and disability programs</li>
<li>Tailored financial programs</li>
<li>Additional elected or voluntary benefits</li>
</ul>

<p><b>About Us:</b><br />
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
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<b>Join Us:</b><br />
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&
39;s come together and take energy forward.<br />
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Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p>

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