Summer College Intern - Information Systems Desktop Support

Overview OCTA's Summer College Intern Program is a ten-week paid student/intern program. You will gain real world work experience on meaningful projects under the guidance of transportation professional. You will have the opportunity to use problem solving, communication and decision-making skills as you gain valuable work experience. As a Summer College Intern, you will be exposed to OCTA's career opportunities in the transportation industry. You will gain deeper awareness of transportation's many facets through your OCTA orientation, projects and teams, and internal networking. Under direct supervision, students will perform a variety of professional, entry-level duties to obtain practical experience related to their major field of study and interest, and the sponsoring department's current business operations within OCTA and the Transportation Industry. Employment will be full-time, approximately 40 hours per week, for the duration of the ten-week program. An internship in the Information Systems Desktop Support area offers an opportunity to participate in troubleshooting technical issues, provide customer service and enhance problem solving skills while working in medium sized Information Systems department. Whether you are a Computer Science, Mathematics, Business Administration major or another applicable major, if you have strong analytical skills, exceptional communication skills, and are a team player, this is a great internship. Interns are given real-time, entry level responsibilities that adequately prepare them for the world of work. The pay range is from $17.00 - $20.00 per hour depending on your education level. This position is not eligible for employee benefits. This position will remain open until it is filled. Responsibilities This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. Respond to customers having issues with their computers or applications. Assist users with Office 365 tools such as Teams, OneDrive for Business, OneNote, etc. Image and configure Surface and Desktop computers. Install computers at user’s desk. Configure and install network connected laser printers. Interest in: Learning the principles and practices of the Information Systems Desktop Support field. Learning the methods, materials, equipment, and techniques used in the Information Systems Desktop Support field. Ability to: Perform entry-level professional work. Acquire increasingly complex and technical knowledge and skills. Assume progressively responsible duties. Qualifications Requirements to qualify for the Summer College Intern Program are as follows: College students must be enrolled full-time in a two or four-year college program, at an accredited college or university, and follow a course of study leading to an undergraduate or graduate degree. Students that graduate with their bachelor’s degree from an accredited college in the fall of 2022 or the spring of 2023, are eligible. College students enrolled full-time and pursuing a master’s degree from an accredited college. Desirable degree program for this assignment is Computer Science, Information Systems, Business Administration major or another applicable major. Special Qualifications: College students pursuing a course of study leading to an undergraduate degree must maintain a cumulative grade point average (GPA) of 2.5 or better. College students pursuing a course of study leading to a graduate degree must have a cumulative GPA of 3.0. Must submit most recent college transcript. Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions). Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Requires ability to understand verbal communication and to respond effectively. Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use. Disclaimer: The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills and qualifications required of employees assigned to this job. OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.