On-Site Support Engineer

On-site IT service in Schneider Electric We are looking for an On-Site Support Engineer for Schneider Electric in Espoo. The position is based in Espoo, Leppävaara as part of our Nordic and Baltic zone, where we are approx. 3500 employees. You will be working in the Nordic and Baltic IT team with 10 other Nordic IT colleagues, and you will have a close collaboration with the business. We are constantly working to improve our internal IT service level, and we want to be able to serve our business and address the IT issues raised by our colleagues the best way possible. About your role: As On-Site Support Engineer you will be responsible for the support of the Schneider Electric workplace and infrastructure equipment - including network issues - physically on-location at our facilities. You will report to the Nordic and Baltic on-site Team Manager. What you will do: You will provide: Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk HW Break & Fix support services to end users, when hardware incidents need a replacement of defective unit Hand & Eyes support to operate technical tasks requests on infrastructure equipment IT support based on TechStop model, where users can drop-in for support during working hours Physical on-site and remote support services for end users in remote locations (occasional travel is needed) On-site support for any activities for server maintenance upgrades First level support for audio/visual equipment Technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users You will also: Take ownership of local equipment and asset data (computers, mobile phones etc.) Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals Perform and support hardware and software IMACDs, reinstallations, updates, and downloads Be an ambassador and promote Schneider Digital Strategy, policies, and rules To be successful in this role, this will be considered as an advantage: 3+ years of experience with end user support on different platforms Experience with ITSM tools and VIP user support Microsoft certified professional SCCM, AD, Trellix, MS Outlook, Office 365, Service Now IT network knowledge is preferred (e.g., equipment, firewalls, VLANs, VPN, architecture, troubleshooting / issue analysis) Experience with rack mounted servers and cabling is preferred You have an overall technical understanding of all IT platforms and services (e.g., networking, hardware, mobile phones, web development, app development, and cloud computing) and your research, analytical, and problem-solving skills are second to none. You are service oriented with an End User mindset, innovative and creative, eager to continually learn about the latest platforms and technology tools. You have excellent verbal and written communications skills; you are fluent in Finnish and have an advanced level of English (both verbal and in writing) and as a service person your relationship skills are natural and at a high level. We offer you At Schneider Electric you will meet great colleagues, a modern hybrid working environment, and flexible working hours. We offer you opportunities to widen your expertise and international professional network. We are empowered to develop to our fullest potential, through equal opportunities for ongoing development. We provide buddy, mentor & induction training to help you smoothly find yourself in our company as well as special training tailored to your needs and career goals. Please learn more about us on our career site, on Facebook, LinkedIn, and Instagram. Sounds interesting? Then join us and submit your online application with your CV and motivation letter in English. We will invite candidates for interviews ongoing, so please apply as soon as possible. If you have any questions regarding the position, please contact TA Specialist Anna Pietilä at +358 405489177. We are looking forward to hearing from you! Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.