On-Site Support Engineer

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that LifeIsOn everywhere, for everyone and at every moment. About your role: The On-Site Support Engineer is responsible to support Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to. What you will do: Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team Ownership of Local equipment and data Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals Provide IT support based on TechStop model Provide physical on-site and/or remote support services for end users in remote locations Provide on-site support for any activities for server maintenance upgrades Provide L1 support for audio/ visual equipment Provide VIP support with high level of services Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users Perform and support hardware and software IMACDs, reinstallations, updates and downloads To be aligned with Employee Experience teams & strategy To be Digital Citizen model, business partner and IT role model Be a partner in change management adoption, new ways working and ATAWAD To be guarantor of Schneider Digital Strategy, policies and rules What is helpful to be successful in this role: 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP users support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms and technology tools Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.) Advance level of English (Speaking, Writing, Reading) Innovative and creative End User mindset oriented Excellent verbal and written communications skills. Excellent relationship skills Excellent research, analytical, and problem-solving skills What do we offer? Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being) Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook! Buddy, mentor & induction training - that will help you to smoothly find yourself in our company Special training tailored to your needs and career goals Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary) No formal dress code - we welcome people as they are and perceive diversity as value for the company Opportunity to develop based on clear career paths, to grow through experience and exposure Possibility to use foreign languages and to collaborate with cross-region teams Please send your CV in English. Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.