Collision Manager

AutoNation Collision Center Katy West Position Overview The Collision Manager is responsible for developing business through insurance adjusters, customers, and other sources. Maintain customer satisfaction standards while controlling expenses and managing employee production and performance. Who Would I Interact with? This position interacts daily with Customers, Collision Associates, Sales Managers, Sales Associates, Service Managers, and Service Advisors, just to name a few What are the day-to-day responsibilities? Forecast goals and objectives for the department and strive to meet them Prepare and/or administer an annual operating budget for the collision center Understand, keep abreast of and comply with federal, state and local regulations that affect Collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc Hire, train, motivate, counsel, and monitor the performance of all Collision center staff Direct and schedule the activities of all Collision center employees Submit and/or maintain Collision center technicians' payroll and personnel documentation as required by region Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business Ensure customer complaints are handled appropriately Ensure that Collision center facilities including customer waiting areas and work areas are appropriately maintained Account for all documents What are the requirements for this job? College degree or equivalent experience The ability to read, write, add, subtract and divide Proficient in the use of web applications, word processing, e-mail and spreadsheets Minimum of three years of experience in an auto body repair facility (preferred) Advanced knowledge of body repair methods Two years of supervisory experience (preferred) Professional communication and interpersonal skills Must have a valid driver's license Experience providing quality customer service and/or handling complex customer, vendor or employee concerns Ability to operate an automobile Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with