Director, Salesforce Strategy & Transformation - Remote

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 77077 Minimum Level of Education: Bachelor’s Degree Minimum Years of Experience: 10+ Years Employment Type: Full Time Travel Percentage: 0 Compensation Range: $115,800.00 - $193,000.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan. BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com Job Summary: The Director, Salesforce Strategy & Transformation will own the creation of Sysco’s CRM strategy from a business perspective and lead a team to drive the transformation and integration of Salesforce.com across USBL local and CMU sales, Canada and specialty business. The global CRM business ownership will ensure strategic oversight of the integration points across all areas of broadline and specialty sales. In close alignment with the Sr. Director, Sales Planning & Readiness, the Director of Salesforce Strategy & Transformation will define the vision, own and manage the development roadmap, drive the integration needs across other associate and customer facing tools (such as Shop), prioritize the implementation timing, and oversee the creation of training and change management content to support successful execution. They will be responsible for the planning, prioritization, and communication of the Salesforce roadmap as it impacts either field users, sales associates or customers within USBL, Canadian, and specialty. This role will work closely with the Business Technology teams to direct the list of approved and prioritized project requests for that team to begin the technical requirement gathering and development, and will drive coordination with other BT teams on prioritizing any Sales reporting requirements and/or any additional Sales requirements in Sysco’s ordering platform. The BT team will take the lead from this business team to ensure that there is clarity around what work needs to be done when in order to deliver the greatest value to the enterprise. This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams and the technology organization to bring the work to life. Duties and Responsibilities: Owns the strategy creation, development, project management and communication of the overall business-facing Salesforce roadmap, collaborating with the technical and functional delivery teams to prioritize the execution. Ensure that any additional technology or tool usage (such as Shop) is factored into all designs and development so that the end-to-end user experience is considered, and efforts are made to simplify interactions. Owns and drives key business relationships and works with the different stakeholders to ensure that business requirements are consistently captured when requests are submitted to clarify value, roles impacted, and business process to allow for team to sequence within the overall roadmap. Direct leadership of team members as they engage with stakeholders, build a backlog and deliver work, and indirect leadership while engaging with technical teams and cross-functional partners to promote a positive working relationship and successful outcome for the organization. Inspects progress throughout the technical development and execution and is empowered to make critical decisions and accept work completed by the team. Weighs business risks, issues and impediments being experience by the product team and actively assists with issue resolution. Communicates out on Salesforce initiatives for corporate and field leadership meetings, and in support of cross functional partnerships. Acts as collaborative thought partner to support Business Technology Salesforce team in managing the implementation, development and prioritization of all approved Salesforce initiatives for USBL sales roles, including continuous improvement projects to document and enhance our internal and cross functional processes followed for development of learning material. Accountable for overall expectations of stakeholders around delivery of both business as usual improvements and development of new functionalities. Partners with senior leaders across the sales strategy and execution team to gain alignment and provide visibility into the roadmap and plans to leverage Salesforce. Researches and analyzes industry trends and benchmarking information as they apply to Salesforce product(s). Education Required: Bachelor’s degree in an analytical field (e.g., business, economics, engineering) Education Preferred: MBA or other advanced degree from a top tier educational institution Experience Required: 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years’ experience in an agile environment 2+ years of Salesforce hands-on experience, preferable in Sales Cloud Experience Preferred: 5+ years in a corporate setting or leading professional services company in an analytical or strategic role 2+ years of experience working with business leaders to implement capabilities within Salesforce Exposure and/or experience working with Salesforce Marketing and Service Clouds beneficial Strong Salesforce Lightning knowledge/experience and understanding of constraints of the platform Experience working with sales and marketing business constituents Licenses/Certification Required: Certified Salesforce Administrator Licenses/Certification Preferred: Certified Salesforce Administrator, as well as any additional Salesforce certifications a plus Technical Skills & Abilities: Demonstrated ability to balance the delivery of projects against the realities of limited resources using problem solving, project management and creative resourcefulness Demonstrated leadership and people management skills and ability to make decisions and set clear priorities Exhibits expert presence being comfortable delivering and defending analyses and recommendations to management and stakeholders. Deals well with ambiguity and intensity and thrives in a fast-paced environment driven by senior leadership requests and evolving needs Proven ability to recognize value and manage investments to maximize value delivered Strong stakeholder management and negotiation skills Ability to facilitate cross-functional stakeholder meetings to gather and structure business requirements that inform solution specification and execution Practice adaptability, flexibility, dependability, and strong work ethic Proactive desire to learn, broaden, and deepen knowledge of Salesforce technology to enable business objectives Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Travel Requirements: Less than 10% Work Environment: Remote
LI-JP1 HOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, and cleaning procedures in place OVERVIEW: Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.