Nurse Medical Information Specialist Services Associate IV

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description SKILL CHECK C.S SKILLS: >= 63% TYPING: >= 20 Multinational pharmaceutical company is looking for Customer Service Agents to serve doctors who require information about prescription drugs (provide information on drugs, side effects, purchases, components). Serve North America and Latin America. The requirements are as follows: -It is essential to have an advanced level of English (C1). This requirement is absolutely important to be part of the selection process. -You must have studies or experience related to the real health sector. Bilingual doctors, nurses, and pharmacists are welcome. -Experience in BPO is a plus. -You must have time availability. (Time range from Monday to Friday from 7:30 a.m. to 7:00 p.m.) In this time slot, 48 hours per week will be programmed We offer you :-Indefinite term contract in autonomous teleworking mode, directly with the company with all the legal benefits. -Salary of $4,000,000 plus 15% variable for meeting goals. -Excellent work environment. -Remote work. -Weekends off. If you meet our requirements, feel free to apply. We are waiting! Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Uses tact and diplomacy when dealing with others. Responsibility Statements Supports and manages a defined list of patients who require assessment and education about their disease therapy/treatment. Uses own professional judgment while performing patient counseling. Provides drug information to other health care professionals. Ensures proper documentation and record-keeping for all interactions. Provides information on specific drug therapy, drug administration, side effects, and side effect management. Carries out interventions when appropriate. Administers programs that enable patients to overcome adherence barriers to medication. Performs other duties as assigned. Complies with all policies and standards. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the