Mid-Level Help Desk Technician

Summary Mid-Level Help Desk Technician Macon, GA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!    Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment. The Mid-Level Help Desk Technician will field incoming help requests from end users via both telephone and e-mail in a courteous manner. Responsibilities Build rapport and elicit problem details from help desk customers. Identify, diagnose, and resolve level-one problems for users of the software and hardware, LAN and WAN, VPN, the internet, and new computer technology. Communicate solutions to end-users. Prioritize and schedule problem resolutions. Escalate problems when required, to the appropriate next level. Use the ticketing system to record, track, and document the help desk request. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform remote fixes at the desktop level, including installing and upgrading software. Perform preventative maintenance, including checking and cleaning of workstations, PCs, laptops, printers, and peripherals. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow-up to help requests. Provide one-on-one end-user problem resolution for approved software. Receive, deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals. Create and configure user ERP, e-mail, Active Directory, etc., and profiles and accounts. Help install local area networks cabling systems and equipment, like network interface cards, hubs, and switches. Other duties as assigned. Qualifications High school diploma or GED and 2+ years of relevant experience Experience using Windows Deployment Services for client imaging Operating system certification (Microsoft Certified IT Professional (MCITP) on Windows 7) or government-approved equivalent A combination of additional experience, education, and training may be used instead of certification CompTIA Security + certified or government-approved equivalent Current, valid US driver’s license Background check required with the ability to obtain a secret clearance Knowledge, Skills, and Abilities Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications. Ability to learn new systems and associated software applications for proficient execution of tasks and manage multiple tasks with time-related constraints in a fast-paced environment. Thorough working knowledge of the latest version of Microsoft Windows environment. Familiar with configuring and set-up of Apple iOS. Thorough knowledge of PC/client repair and maintenance (hardware/software). Strong customer service skills, including verbal communication. Ability to travel. How you’ll grow     At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.           We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.          Benefits     At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.     Learn more about what working at Chenega MIOS can mean for you.          Chenega MIOS’s culture     Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.          Corporate citizenship     Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.     Learn more about Chenega’s impact on the world.     Chenega MIOS News- https://chenegamios.com/news/           Tips from your Talent Acquisition team     We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:     Chenega MIOS web site - www.chenegamios.com      Glassdoor -  https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm     LinkedIn - https://www.linkedin.com/company/1472684/     Facebook - https://www.facebook.com/chenegamios/              Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provides the first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other applications/resumes of non-incumbents will not be reviewed.
Chenega Systems, LLC