System Engineer

\n Do \n \n \n Excellent communication skills, \n Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. \n Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. \n Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support \n Answer incoming calls and respond to customer?s emails intimely manner. \n Manage and resolve customer complaints. \n Identify and escalate issues to supervisors as and when needed. \n Provide product and service information to customers. \n Research required information using available resources andOffer Solution to customers. \n Research, identify, and resolve customer complaints usingapplicable software. \n Route calls and tickets to appropriate resources and Domains whocan best support he user, \n Document all call information according to standard operatingprocedures. \n Recognize, document, and alert the management team of trends incustomer calls. \n Create SOPs for new Issues and resolution given. \n Complete call logs and reports. \n \n ------------------------------------------------------------------------------------------------------------------------ \n \n \n \n \n \n ServiceNow Admin \n \n \n \n \n ServiceNow experience : 3+ years \n \n \n \n \n Job Description: \n \n \n At least 3+ years comprehensive experience with ServiceNow platform. \n Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration. \n Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS \n Certified Systems Administration (CSA) Certified \n Experience implementing systems using the Agile/Scrum methodology \n Good understanding of ServiceNow Functional aspects. \n Experience in Service Catalog/Service Portal modules \n \n \n \n \n \n \n Good to have skill: \n \n \n Experience with key technologies relevant to ServiceNow integration solutions including: Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS \n Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum \n Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. \n Working knowledge of how configuration management factors into the ITIL framework \n \n \n \n \n ServiceNow - IT Service Management