IT support - specialist L1

Schneider Electric is a global specialist in energy management and automation with a unique local presence through our 140.000+ employees in more than 100 countries worldwide. We are a technology company and create connected technologies that reshape industries, transform cities, and enrich lives. Process Automation, part of Schneider Electric, is a global technology leader in process automation and software solutions offering safety, critical and distributed control systems, measurement & instrumentation products, visualization and simulation software solutions. The marketplace knows us from our premier brands - Avantis, Eurotherm, Foxboro, Simsci-Esscor, Triconex and Wonderware. OBJECTIVES: The purpose of the role is to undertake all actions that could not be addressed by other interaction modes (phone, chat, email) and more generally to perform IT support actions that require a local presence on site. In charge of handling customer support requests, providing first line support and routing the call to higher support levels if necessary. KEY ACTIVITIES AND RESPONSIBILITIES: - Maintain and support the standard GIS IT environment based on policies and procedures developed by GIS regional teams or Global GIS. The GIS environment encompasses: o Client stations: desktops and laptops o Standard applications: Microsoft Office suite, VPN client software and other GIS standard applications. o LAN and WAN (up to router) infrastructure o File Servers and Application Servers o Cyber threats and prevention methods. - Support and maintenance is provided in the designated site(s) as the first charter, but not limited to it. - Support and maintain the development in new technology as defined by SE Digital. - Adherence to the procedures and policies as are/will be defined in the SE Digital - Support other SE Digital team members as required. - Support project teams with roll out of new technology or upgrading of existing. - Provide the requested support on basis of SLA’s. - Communicate the SE Digital regional teams and Global policies to the users and visitors in a professional manner. - Ensure that call logging and tracking is performed according the SE Digital procedures. - Ensure that escalated problems are handled in a professional manner including reporting to Service Coordinators and Service Delivery Managers. - Identify requirements for IT infrastructure and equipment improvements. - IT equipment and accessories storage management. - IT equipment specification and purchasing support. - Local IT assets management and maintenance (including software, licences, PCs, servers, server room and others). - Design, implement and maintain various IT projects. - Any other task requested by manager related to the job scope. PERSONALITY REQUIREMENTS AND SKILLS: Essential Competencies: - University Degree or Technical high school diploma in information technologies; - Good knowledge and confirmed experience with Microsoft Office (2016) applications and Microsoft Operating Systems (Win 10). - Confirmed experience in supporting users in international environment; - Previous experience in networking, including the configuration of routers, firewalls and switches; - Good knowledge and experience with the administration of Windows and Linux servers and basic knowledge of server peripherals (e.g. tape units, disk storage, etc.); - Knowledge of enterprise backup software (e.g. BackupExec) and general knowledge about computer security and Anti-Virus software (preferably McAfee, Sentinel); - Strong communication skills, the ability to prioritize work and to work under the pressure; - Valid driving license (Category B); and - Very good level of written and spoken English. Desirable Competencies: - Knowledge about Dell, HP and Lenovo hardware platforms. - MCP Certification. - Experience with MS SCCM, VMWARE, Hyper-V - Active Directory administration - Bit locker - SharePoint Administrator - Symantec Backup Exac - Manage Folder Permissions - Fluent Slovak What's in it for me? EMPLOYEE PERKS, BENEFITS: Employee share ownership program very good cafeteria program for all employees depending on position and performance - up to 2.5 months worth of annual bonus special recognition program for high performers Schneider Electric wide internal mobility program - great way to progress on your career in-country or outside of country countless opportunities for technical and soft skills development and learning flexible working hours possibility of home office daily use of English language courses contribution to supplementary pension saving (DDS) global family leave program life insurance working in a great multinational team of top global company Information about the selection process: If you are interested in this position, please send us your CV in English language. We really appreciate your job application. Please mind we will contact only candidates meeting our job requirements. Thank you for your kind understanding. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.