Contact Centre Training & Coaching Senior

Contact Centre Training & Coaching Senior Birmingham/ Dudley - Hybrid Working £24,638.83 per annum with OTE of 27,158.83 We have a fantastic opportunity to join our contact centre as a Contact Centre Training & Coaching Senior. The training department is at an exciting new phase. Whether this is training our new recruits or investing in our existing staff members. We need someone who has a passion for people and drive to see them succeed. We want someone who will be the face of the company and be a team player in our new vision. If you love working in a fast paced environment look no further. Our Company We are Rentokil Initial, a FTSE 100 company and leaders in innovation in our areas of expertise. We are one of the largest service companies in the world, protecting people from disease and enhancing their lives through health and wellbeing. We have a family feel but with a global reach, operating in over 80 countries. Did you know that over the last 5 years we have expanded significantly and we are proud to share that Rentokil Initial was voted one of the ‘Best Places to work 2020’ on Glassdoor. We understand that training is essential to bring out the best in you and develop your knowledge and skills. Throughout your career with Rentokil Initial you will keep learning and be supported with new tools, products and services as we continue to make new advances. What will you be doing? As a Call Centre Trainer you will be working closely with management and senior teams to ensure that customer's experience an outstanding level of service. Some of your main duties will include: Ensure the highest company standards are followed at all times New recruit inductions Coaching and supporting new and existing staff members Providing classroom and virtual based training Ensuring each training module is delivered successfully so that colleagues understand the requirements and expectations Quality / Call monitoring checks to ensure training has been delivered successfully Requirements You will have: Experience in Contact Centre environment as a Trainer, Supervisor or Team Leader is desirable Positive can-do attitude Ability to notice trends and gaps in employee development Strong values and experience in customer service Excellent written and verbal communication skills IT skills in Google Office applications, as well as experience with bespoke systems would be beneficial Great organisational and time management skills Ability to inspire and motivate others Benefits In return, we offer: A competitive basic salary of £24,638.83 Bonus of up to £2520 per year based on performance Benefits such as access to friends and family discount scheme called RI Rewards where you could earn discounts in over 3000 retailers Full training, continued support and development opportunities The opportunity to work within a diverse, fast-paced, and growing company If you've made it this far, you must click apply! Don't miss this opportunity to join the best Call Centre team you'll find! Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.