Process Engineering Analyst

Responsibilities Keys Skills/ Experienced Required 7-9 years overall experience; 3+ years of hands-on professional experience in digitally-enabled process improvement using next generation technologies (e.g., AI, ML, Conversational AI) Ability to understand business requirements, define product features and design end-to-end digital user experiences, balancing business needs with simple, intuitive, and engaging user-centered solutions Experience with design hand-off to Developers and Engineers through detailed documentation and specifications Experience with Agile product development Solid grasp of design principles, user-centered design, design thinking, lean / agile best practices and tools Knowledge of the latest UI/UX standards, trends and tools Prior experience and involvement in digital transformation preferred Differtiating competencies required Highly collaborative with proven ability to work in and manage expectations within cross-functional, global teams Ability to work independently and manage multiple priorities at the same time Ability to understand psychology and motivation behind digital solution development Possess deep user empathy, obsessive about user experience, and passionate about resolving user pain points through design Excellent communication skills, both written and verbal Qualifications 2.0 Main Purpose In a few sentences, describe the main objective, purpose and scope of the role. - The GBS Digital Factory is the digital transformation engine for PepsiCo that sits within the Global Business Services (GBS) organization. It focuses on the re-imagination and digitization of capabilities, processes, services, and reporting for the Enterprise through the design, development, and deployment of digital products and solutions. GBS Digital Factory works with business, sectors, markets, and regions, leveraging a core set of integrated technologies, such as AI, ML, RPA, and Conversational AI. - As a Product Analyst, you will be responsible for supporting the end-to-end design of new digital products, processes, and reports that will be developed by the GBS Digital Factory. You will work closely with Product Designers to research, brainstorm, and conceptualize digitally enabled user-centered digital solutions for business stakeholders. You will act as an advocate for the end business user in all product design decisions and continually refine your approach to digital product design and development based on feedback and inputs received from the business. Accountabilities - Consults and collaborates with business stakeholders and Product Designers to understand and assess the current state of existing processes through interviews, time activity analyses, process observations, and surveys - Executes development of user stories and customer journeys to identify pain points and digitization opportunities - Consults and collaborates with business stakeholders to design the future state product vision through sketches, wireframes, user flows, mockups, and prototypes - Consults with the Product Designer to draft the business requirements for digital products requests and refine business cases - Consults and partners with GBS Digital Factory Engineers and Developers to ensure digital product development is in accordance with the business standards and requirements - Executes Digital Factory’s iterative design process by translating user testing insights and feedback into actionable solutions for future digital products - Executes the incorporation of learnings from previous digital product launches to inform future design decisions - Executes the development of product guides, FAQs, and training materials - Consults with Product Designers and POD Leads to document digital product design standards