AV Technician I

Summary Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems and Solutions, LLC, a Chenega Professional Services’ company, is looking for an AV Technician I to provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician I will provide assistance to Meeting Management Technology (MMT) Services and support their mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC/ATSDR sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support We are looking for creative, collaborative, experienced, and driven individuals to join our team! Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients. Responsibilities Utilize ITSO HP ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA. Utilize the CRSS to monitor daily audio-visual support schedules and ad hoc requests. Triage and escalate AV service resolution with other third-party vendors and conference support staff. Provide training to customers in the use of media presentation and AV systems. Provide conference room set-up. Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required. Coordinate with ITSO Customer Service Center (CSC) staff and other third-party vendors to resolve equipment failure and connectivity issues. Participate in planning meetings with customer and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades. Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise. Provide overall management of installation and integration of AV systems to track and monitor conference room and auditorium AV repairs, replacements, and projects occurring at multiple Atlanta CDC campus locations. Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event. Contractor must be present when AV Engineers are servicing AV systems and conference rooms. Maintain digital signage system connectivity at all conference room locations Other duties as assigned Qualifications HS Diploma or GED Required Associates Degree in an appropriate technical discipline preferred Minimum of 0-1 years of experience supporting AV/VTC services Teleworking Details Telework is not permitted on this contract