Customer Service Rep

General Responsibilities We are Thankful for you! We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you’re ready for your next destination then you have cruised to the right spot! Apply today and shift your career into drive for tomorrow! Starting wage $17.00/Hr. Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: 40% off any standard Hertz Rental Up to 50% off holiday groceries Gift Card Savings Health & Wellness benefits Tuition Reimbursement Pet Insurance Career Growth with hands on learning How to Drive your future in working with Hertz: Consult customers on Hertz rentals Ensure positive customer experience, making Hertz
1 in car rental company experience Peruse customers on additional services Strong communication and multitasking skills Conduct vehicle service and maintenance to ensure customer satisfaction Have a valid driver’s license with acceptable driving record Be at least 20 years of age High School diploma or general equivalency diploma required. All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment). Do you enjoy working in a customer service role? Are you looking for a dynamic and growing organization that will both challenge and reward you? If so, then this role is for you…. The primary function of the Customer Service Specialist is to provide world class service to Hertz customers calling to confirm, cancel and modify existing reservations, and book reservations. Providing Hertz clients with the best in class service is essential to achieving a high level of productivity and service. The responsibility of a Customer Service Specialist includes: Convert phone shops to reservations and rentals Creating a positive customer service experience by listening to and identifying customer needs Engaging customers in a courteous professional manner Completing the reservations or change process expeditiously Providing accurate information Ensuring overall customer satisfaction and service Additional responsibilities may involve the following: Answering general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations. Assist customers with various post rental inquiries that involve the rental and billing process. Assist customers with questions and requests associated with the Hertz Gold Rewards program. Handle calls from customers who have a Hertz car who want to either extend or their rental or change the return time/location. Ensure a positive experience by efficiently handling the phone calls Hertz according Call Performance Guidelines, answering the customer's questions accurately regarding Hertz rates and services and booking, cancelling, confirming or modifying the reservations correctly in the PC Excalibur computer system. Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking. Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls. Providing excellent customer service to Hertz loyalty program members by updating customer profile information as requested by callers. Provide excellent customer by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions. Develop positive customer rapport with every caller by fully demonstrating the SMILES principles on a consistent basis. Assist customers wanting to extend or change a reservation already in progress. This would include changing the return date, return time, and/or return location. Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage, etc. The goal is to achieve first call resolution of customer disputes, thus minimizing costs involving further correspondence or communication. Support delivery services business by delivering products between businesses and local customers within assigned geographic area Load, transport, and deliver items to clients or businesses in a safe, timely manner. Ensure items are delivered in proper condition. Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. Assist with loading and unloading items from vehicles. Adhere to assigned routes and follow time schedules. Abide by all transportation laws and maintaining a safe driving record. Prepare reports and other documents relating to deliveries, as needed. Essential Requirements Fluency in English Flexibility to work days, nights, weekends, and holidays Computer literate 2-3 years of customer service and sales experience, preferably in the car rental or tourism industries Ability to work in a fast paced environment with a variety of tasks Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills Computer literate Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine. At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran