Teller

«out The Role The Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Come join an amazing team that finds satisfaction in serving our customers and community. DUTIES AND RESPONSIBILITIES: Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers, Print Statements and cashes Savings Bonds Successfully uses Haberfeld brochure to select the right account type for customers Knows how to use and clean branch capture machine Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable) Knows how to use and find information in Silverlake, Vertex, NetTeller, and Passport Knows where all logs can be found in the branch and what each log is used for Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit Knows proper process and what is needed to let a customer into a Safe Deposit Box Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations) Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized Knows and maintains cash drawer limit Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation Knows when dual control is necessary and demonstrates dual control appropriately from start to finish Knows the proper process for working with a dormant/escheat account Knows how to properly ID/Verify customers Understands it is not their job to say