Eligibility Professional - Hearings and Appeals

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Hourly rate - $19/hr Job Responsibilities Completes pre-hearing conferences with clients who are appealing the eligibility decisions for the Family Medical Medicaid programs Reviews cases under appeal to ensure that case information was gathered and processed in a complete and accurate manner in accordance with State policy Assists clients with understanding their rights and responsibilities under the appeals process Documents all hearing related information Works assigned alerts and incoming documents daily Answers customer questions regarding appeals and the appeals process Completes all corrective actions on second party review, Quality Assurance or Quality Control errors Works in conjunction with KDHE partners to prepare the Appeal Packet for fair hearing All other duties as assigned REQUIREMENTS/QUALIFICATIONS: High School Diploma/GED Extensive experience using KEES and KMMS Experience working with Family Medical Medicaid Programs Extensive experience with the Conduent operational processes Preferred: 2 plus years of experience working w/ Public Assistance Programs (Medicaid, TANF, SNAP) Consistently maintaining high quality and production scores Must be proficient using MS office – Word, Excel, Outlook Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the