AV Support Technician - Eventions

Posted Date: Oct 16, 2021 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary Provide the highest quality technical assistance in utilizing collaboration tools, including Microsoft Teams, video teleconferencing, and video production equipment. Provide the highest quality customer service for clients who have ordered Eventions AV support services. Essential Functions and Responsibilities: Responsible for knowing all the features of Microsoft Teams and associated software to provide Gold and Platinum levels of web-conferencing assistance. Responsible for knowing all the features of MS video teleconferencing systems to provide Gold and Platinum level VTC assistance, including Telepresence. Responsible for knowing how to effectively use all Eventions AV video services equipment to support Platinum video services events, including Event Recording, Streaming, Podcasting, and post-production services Responsible for self-training on all updates with software related to Eventions AV service offerings. For example, when Microsoft makes a change to the audio recording capabilities of Teams, the technician must learn these new capabilities immediately. Responsible for ensuring that post event summaries are sent to appropriate lead technicians and service desk for purposes of timely post event client communication and service billing. Support various event types utilizing projection, audio equipment, lighting. Basic AV maintenance and troubleshooting: technicians must provide basic AV support to get meetings back online. Technical proficiency with video, audio, and projection equipment is required. Ability to use AV diagnostic equipment is also a necessity. Work with service desk to ensure smooth communication of any event logistics specifications and modifications. Track activities and in designated metrics tracking software. Keep clients and event managers highly informed about the progress of support services for their events. Perform the job safely Competent in PC operation and computer applications – Excel, Power Point, Word, Internet and Outlook. Other tasks may be assigned. Qualifications: High school graduate or GED equivalent Degree in audio, video, or event production a plus Infocomm CTS or equivalent certification a plus Two to three years of relevant work experience. Excellent customer service, verbal, written communication skills. Must work well under pressure. Must have the ability to work well under pressure. Ability to multi-task, manage time and follow through with assignments. Strong problem solving, organization and project management skills. Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) “Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.” Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs)