âe Concerns Analyst

Site Name: Durham Blackwell Street, USA - Pennsylvania - Philadelphia Posted Date: Jan 30 2023 Are you interested in being part of an exciting Global Operations team in the Legal & Compliance department? If so, this could be the right opportunity for you. The End to End (E2E) Concerns Analyst will be accountable for providing end-user support to the Concerns and Investigations Management community and by assisting the Service Delivery Manager. The individual will engage across key stakeholder functions to deliver process, platform, and service support. This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following… Provide support of day-to-day operations of concerns and critical sensitive information received via the Speak up channels as well as preparation of weekly review committee meetings Troubleshoot system issues and provide second line support Manage multiple tasks/projects as assigned Provide data analysis to improve data quality and suggest process/service improvements Provide reporting and intelligence to key business stakeholders including quarterly reporting Monitor and support timely management of Privacy Incidents Coordinator of Compliance/Privacy contacts Provide support of the Speak up telephony provider and testing service to monitor and identify opportunities for improvement Support and coordinate application upgrades, testing of new features and deployments Identify knowledge gaps to create or enhance existing system training materials with evidence of business and end user impact Identify opportunities to improve quality of service and data management Why You? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor’s degree or an equivalent level of experience 3+ years customer service and system support skills Preferred Qualifications: If you have the following characteristics, it would be a plus: Strong technological ability; able to learn and deploy new technology features quickly Has a “can do” attitude; a team player continuously seeking ways to add value to help the organization deliver stretch goals Ability to analyze and synthesize information to provide service recommendations by either leading or supporting continuous improvement initiatives Ability to manage multiple tasks/projects as assigned Excellent in time management and prioritization Superior analytical and problem-solving skills with ability to make independent decisions Strong attention to detail Proficient at influencing and effectively communicating with stakeholders at all organizational levels and across geographies Ability to investigate, analyze, articulate, solve problems, and make disciplined decisions based on available information Experience in working with 3rd party vendors Advanced proficiency with Microsoft Office suite such as Excel, Visio and PowerPoint
LI-GSK Why GSK? GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the work in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease togther is about our ambition for patients and stakeholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting momet in our journey to get Ahead Together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US). GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve. GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Record site.