Associate Order Processor

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: As an Order Processor with SolarWinds you will be part of a global team processing a high volume of orders, across a broad range of products. You will work closely with customers & internal departments to resolve order issues. You will be an expert at navigating billing & provisioning systems, with accuracy and efficiency. You will thrive in a fast-paced environment, working independently and as a team member. Responsibilities Process high volume of orders of increasing range and complexity, with accuracy and efficiency Understand and adhere to departmental policies and procedures Develop and maintain a knowledge of Solarwinds product range, and of how products are provisioned and invoiced Meet defined metrics for accuracy and productivity Provide consistently exceptional customer service, and recognize when to escalate issues to senior team members Help with additional projects and tasks related to Global Revenue Operations as they arise. Qualifications Basic Qualifications: Strong organizational skills, ability to prioritize tasks and manage workload to complete job duties on time A high degree of attention to detail, the ability to manage all tasks with maximum accuracy Excellent customer service skills, including the ability to respond clearly and calmly in stressful situations in both verbal and written communication Proficiency in Microsoft Office, SFDC, NetSuite, Zuora or other CRM applications Flexibility in work schedule when required Preferred Qualifications: 1-2 years of demonstrated experience in sales support, sales operations, data entry or order management