Corporate nCinco Business Application Support Specialist

«out The Role The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation, and production lifecycle. This is an entry level admin position and will be given the opportunity for significant training. This position will primarily support the company’s commercial lending application (nCino/Salesforce) and related applications. This role will be primarily responsible for responding to and resolving user support issues escalated from Tier I and II Support teams, as well as ensuring these systems are operating well and configured properly. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements, and break/fix solutions. This position will require the ability to motivate and influence groups and individuals internal/external of the IT Department at all levels of the organization in order to be successful with fulfilling the responsibilities of the position. This support role will build and continually develop relationships with bank users, all levels of management and vendors to increase the operational capability of the IT Department to deliver our offered services. On initiatives and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems under the guidance of more experienced admins. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position. This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $23.44+ /hour (calculated for Missoula, MT). Description · Responsible for the Level III primary support of commercial lending platforms and related applications represented by the Business Applications department. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. · Responsible for effective installation of new software products and releases that impact the organization’s business services and operations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff. · Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. · Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. · Responsible for creating, maintaining and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems. · Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization, and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Facilitate requirements gathering and deliver gap analysis and impact assessments. Develop reports and dashboards as needed. As well as providing guidance or work direction to lower-level analysts and/or vendors. · Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description Required Associate Degree Information Technology or Business Experience Required/Preferred Experience Level Description Required 5 years Increasingly responsible professional work experience in banking operations Required Two years experience with end user/customer support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Required 3 years Experience in commercial lending processes, and the complexity of various loan documentation requirements, and business customer types. Preferred Knowledge Of Application systems to include: Stopping services, Starting services, Resetting passwords, enabling (creating) users, disabling (deleting) users, etc. Administration experience with low level applications such as LoansPQ, Remit Plus, Snag-IT, KensieMae, Workfront, etc. or mid-level application such as Adobe suite, Microsoft Office, Flexi, etc. Experience with ServiceNow or comparable ticketing system. Would an equivalent combination of relevant education and work experience be considered?: Yes License/Certification Required/Preferred License/Certification Description Required Skills and Abilities · Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. · Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. · Employee must be capable of regular, reliable, and timely attendance. · In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. · Ability to present ideas in user-friendly language. · Employee must be a team player with a passion for customer service and an ability to build rapport and work effectively with employees at all levels of the organization. · Ability to serve as a backup for other staff members in a mutually supportive teamwork environment. · Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills. · Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. · Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent – rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent – rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent – rare. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent – rare. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent – rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.
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