¬count Delivery Executive

THE POSITION Job Title Account Delivery Executive (ADE) Reporting To Delivery & Operations Head (D&OH) Location Mumbai Position Summary The ADE must ensure Wipro delivers services to the Clients’ delight while respecting Wipro`s financials and enables the employees in the account to perform their daily activities. The ADE would work closely with D&OH Head of the Market Unit and the Global Account Executive (GAE). The ADE should be able to drive integrated interface and transformational/multi-tower engagements at the client level. Responsibility will include, but not limited to: · ADE should have the ability to be a trusted partner to the client - CIO in enabling the organization’s technological transformation · He /She will work closely with them on account level execution, delivery & operational excellence and lead cross/upselling initiatives · He/ She will represent ‘One Wipro Delivery’ view to the GAE and responsible for day-to-day delivery · Responsible for ‘delivery-led-growth’ by holistic positioning of Wipro’s capabilities · In collaboration with the delivery leaderships and account executives, be responsible to engage with and retain account level top talents · Compliance and risk management – proactively assess and mitigate business risk, covering reputation, delivery, contract, profit, others · Solution assurance to our clients · Institutionalize delivery approach across service lines in the account aligned with the CDO’s delivery processes · KPI - Account Revenue, Gross Margin, Fresher index, Pyramid, CSAT, Attrition, Rotation, Automation Educational Qualifications & Experience · Should have the ability to be the proxy CIO · Experience in managing delivery & operations of customer accounts including: · Account P&L management · Customer relationship management · Leading large transformation programs including multiple technologies · Experience in working in the respective market unit region Skills · Good interpersonal skills with an ability to negotiate and reconcile differences · Understanding of IT organization processes, metrics, and structure · Strong analytical skills · Articulate with executive presence · Leadership skills to lead and supervise a multidisciplinary team · Ability to demonstrate leadership to close time critical tasks The ADE must ensure Wipro delivers services to the Clients’ delight while respecting Wipro`s financials and enables the employees in the account to perform their daily activities. The ADE would work closely with D&OH Head of the Market Unit and the Global Account Executive (GAE). The ADE should be able to drive integrated interface and transformational/multi-tower engagements at the client level. Responsibility will include, but not limited to: · ADE should have the ability to be a trusted partner to the client - CIO in enabling the organization’s technological transformation · He /She will work closely with them on account level execution, delivery & operational excellence and lead cross/upselling initiatives · He/ She will represent ‘One Wipro Delivery’ view to the GAE and responsible for day-to-day delivery · Responsible for ‘delivery-led-growth’ by holistic positioning of Wipro’s capabilities · In collaboration with the delivery leaderships and account executives, be responsible to engage with and retain account level top talents · Compliance and risk management – proactively assess and mitigate business risk, covering reputation, delivery, contract, profit, others · Solution assurance to our clients · Institutionalize delivery approach across service lines in the account aligned with the CDO’s delivery processes · KPI - Account Revenue, Gross Margin, Fresher index, Pyramid, CSAT, Attrition, Rotation, Automation BE/Masters