Business Analyst

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Role: Field Service Engineer. Job Description: Are you passionate about IT? Do you enjoy working in a fast-paced and dynamic work environment? Culture and core values are an integral part of working at Wipro. Our company values are our bedrock. They define, make and help us grow. Our character and destinies are energized by our values. We challenge the status quo and continual improvements with constant learning. Working onsite, the IT technician would be responsible for providing break-fix support of business, and operational critical IT systems at the client?s environment. Through existing service management processes, the technician will make every effort to restore functionality in accordance with customer service level objectives and service level agreements. While technical skills are important to the role, customer-centric focus, ownership and proactiveness are key essential qualities to pursue this position. Key Responsibilitie Ensuring the resolution of incidents assigned in the agreed SLA as well as reassignment of incidents to the appropriate teams before the SLA breach is the most important part of this role. Handling the troubleshooting for all escalated calls from the service desk, customer stakeholders and documenting all the actions performed. Acting as the liaison between customer staff, managers, and offshore support teams to assist with troubleshooting reported issues and providing operational impact info. Troubleshooting issues related to hardware, software, and any associated repair/replacement of the equipment, peripherals, or components. Testing, updating, installing, and decommissioning equipment, firmware, application or devices. Carrying out preventive maintenance activities of assets according to the agreed frequency and SOPs. Ensuring that spares, parts, and consumable stocks are used as per the standard procedures and also reporting the use of such spares or consumables in the EOD report shared to the manage. Performing backup roles if any need and internal teams request so. It is necessary for all to have been exposed to first and second-level roles as well as have experience with the incident escalation process. Should be available to support any emergency call even on the off days, if required. Carry out structured cabling including cutting, running, tying, and crimping ethernet, switchboard, coaxial, fiber, and power cabling. Install/Move/Add/Remove(IMAC) network servers, carrier-grade switches, routers, storage, and transport gear. Skills/ Qualifications: Prior experience on Airport environment and IT systems will be a plus Candidates with prior experience of cabling/ networking and working at heights will be preferred. Should be well versed with ITIL fundamentals and using ITSM tools for Incident, Change, Service and problem management. Should have prior experience in Hardware support and preferably A+ certified. CCNA or Network+ certification would be an advantage. General knowledge of equipment in common use in Datacenter/Cable/Cell Site and remote sites, including installation and basic turn up/testing Able to interpret Telecommunication Blueprints, Schematics, and Specs and able to install equipment to specification. Basic Requirements: Physical ability to lift 30 pounds hardware equipment and to work in confined spaces. Should be a good team player and open to working in 24/7 rotational shifts. Generic knowledge of PC Hardware and Windows, Linux and other OS. Should be eligible to obtain security clearance from Transport Canada and Restricted Area access from Airport authorities Incumbent should be keen and ready to pursue any licenses or certifications which might need to be taken from time to time. If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Benefits @ Wipro Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Desktop Support