Business Relationship Manager, Sales & Operations - Supply Chain Management

Business Relationship Manager, Sales & Operations Planning - Supply Chain Role The Business Relationship Manager S&OP (Sales & Operations Planning) bridges the gap between the Business and the IT organization, supporting the Business Relationship Manager to provide transparency on both sides of Business and IT and facilitating maximizing value add activities in the IT environment on behalf of IT for Operations organization. The FBRM supports the BRM and the business stakeholders with strategic planning, roadmap creation, enhancements to realize process improvement and continuously develop leading-edge solutions. Analyse (existing requirements, process, data, trends, market) & Define Scope Showcasing existing IT solutions to be leveraged by the business (proactive demand) Identifying opportunities to increase efficiencies, simplification and enhancements for IT for Operations organization and processes Working with the business as a representative of IT to define new demand, in alignment with the business and IT strategy Gathering and shaping business requirements, and working with the business and Business Analysts to clarify respective details Leading the scoping/qualification process for specific business demands within given scope, and working with the business and the Business Analysts to clarify respective details. Plan (timeline resources functionality release) & Define Resource forecasting towards project and operational teams based on demand forecast/roadmaps Balance IT Business analyst workload to achieve on-time support for business demand Leading the scoping and engaging partners where necessary through procurement/vendor management for awareness of new demand. Design Solution, Build Deploy Run Create the business case for benefit tracking. Validate that the support organization has capabilities to maintain the solution Responsible for oversight of budget and timeline adherence. Initial point of escalation for project manager towards external suppliers Manage partners and external teams providing Support and Continuous Improvements Collaborate with team members and other IT teams to continually improve Service Levels (Incidents/Requests/Changes), Security Compliance and User Satisfaction of the systems that support S&OP processes Assess Value Assisting the BRM (Lead) and the business to build a long-term roadmap, defining milestones, resources and budget Securing that overall business value is incrementally delivered and communicate on value delivered according to plan Making the link between specific business initiatives, projects or programs and IT in order to identify, forecast and deliver value Experience Successful and demonstrable experience in a similar role and environment with experience in an information systems department with responsibility for a similar or broader scope Experience in managing various subjects in parallel in a multilingual and multicultural context Demonstrated experience in large projects in the S&OP area Experience with new technologies Experience in an industrial environment. Experience in the pharmaceutical industry is an asset. Balance between strategic, tactical and operational capabilities Sense and integration of business value in actions Ability to take a high level view of issues and to communicate on business challenges Ability to manage crises, to react quickly and pragmatically to unexpected events Creativity in the search for solutions in case of problems and incidents, but also in relation to business needs Ability to innovate and to train others to innovate Consumer Goods Value Chain Optimization