Intern Helpdesk Analyst

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! This position is part of our Global Internship Program, which gives chance to new talents show themselves and with our support improve and thrive. It is an on-site paid internship on our site in Brno in The Czech Republic. The length is limited – for 3 months, from the 1st of July 2023 until the end of September 2023, for full-time employment – 40 hours per week. This internship cannot be done remotely. Responsibilities Your Impact Responsible for asset lifecycle management Provide first level assistance to internal resources Provide high level of professionalism when dealing with employees Will be required to document, track and monitor the issues to resolution. Provide hardware troubleshooting of laptops, desktops and misc. electronic devices. Configure and deploy desktop/laptop, create various accounts, provision phone, Provide Microsoft desktop support Deployment of new machines (laptops, desktops) Manage Administrative local privileges on desktops/laptops Install and configure desktop OS’s (Windows 10 and Mac OS) for various scenarios. Install, configure, and support Office 365 Install and manage security software on desktops Support VPN users Assist in the administration of Active Directory Qualifications Your Experience Help Desk / Desktop Support experience. Windows and Microsoft Office experience Oral and written Czech and English communication skills Good knowledge Microsoft Windows 10/11, Microsoft Office 365, Apple iOS (iPhone & IPad). Basic understanding of Network Protocols i.e. (TCP/IP, DNS, DHCP etc.)