Manager, Patient Operations Apheresis EU (m/f/d) - remote

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. The Apheresis Operations Manager is responsible for managing onboarding and on-going performance of Apheresis Centers used for BMS Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies in their assigned territory. This role will be based out of Germany but will perform the related duties for sites across Europe as delegated. Travel up to 50% of time within Europe may be required. Key Responsibilities Work with internal customers (Clinical and Commercial) to ensure apheresis accounts are on-boarded in alignment with the clinical site/commercial account plans Communicate collection site on-boarding status to Clinical and Commercial teams and develop and execute mitigation plans for delayed timelines as requested Perform technical site assessments and train collection center staff on BMS collection requirements Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers Collect and enter data into electronic data management systems Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch Represent the department on cross-functional project teams, as requested Comply with applicable SOP’s and regulations Tracking/trending metrics for assigned territory and propose solutions Work on internal documents and materials as requested Change Control Owner and/or work on own action items as requested. Travel: 50% travel may be required (including travel to customers and travel required for internal business meeting, as needed) Coverage for other territories in Apheresis Operations network, as required Collect Voice of Customer feedback used for continuous operations improvement Qualifications & Experience Undergraduate Degree in Life Sciences, minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech Experience working in Cell Therapy, Apheresis or Stem Cell Transplant programs Experience working in a regulated environment (cGMP/GCP/GCTP) preferred Written and verbal fluency in English and German Good understanding of applicable regulations and standards Demonstrated excellent communication and presentation skills Independently motivated, detail oriented and good problem-solving ability Highly collaborative team player who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders Ability to navigate and be successful in a fast-paced, highly matrixed work environment. Willingness to travel within Europe (~50% of time). Majority of travel will be within Germany. Preferred but not required Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs Prior customer facing role in pharmaceutical/biotech industry Experience working with critical raw material suppliers or contract manufacturing organizations Proficiency in speaking languages outside those listed as required Experience working in Salesforce platform
LI-Remote If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture. BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.